Employer fee view slow to load
Ticketclosed
Duddingston Payroll · Employer fee view slow to load
Lorna Cairns reported the fee view on employer pages slow for client managers since the previous week, before the month end run. Olivia Grant asked which page was slowest, and no further reply is recorded.
What happened
What this says
As at Fri 9 Oct 2026Lorna Cairns reported the fee view on employer pages slow for client managers since the previous week, before the month end run. Olivia Grant asked which page was slowest, and no further reply is recorded.
Problem: Lorna Cairns, Head of Client Services, said the fee view was slow for client managers opening a full month of deadlines and fees together, and that work was being held up though nothing was broken.
Handling: Olivia Grant picked it up on 17 Jul 2025 and asked which employer page was slowest and when it was noticed, to separate data volume from the page itself. The first response took 303 minutes; the record gives no priority that maps to a service level, so no miss is counted.
Watch: The ticket was solved on 25 Jul 2025 and closed on 29 Jul 2025, but the record shows no fix and no customer confirmation.
Details
Updated 9 Oct 26Trail
created · Lorna Cairns 17 Jul 2025 11:23Hi there, the fee view on the employer pages has been really slow for my client managers since last week. It takes a good while to load when they open a whole month of deadlines and fees together. Nothing's broken as such, but it's holding them up before the month end run. Could someone take a look when they can?- Public reply · Olivia Grant 17 Jul 2025 16:26Hi Lorna, thanks for flagging this. I've picked it up and I'm looking at the fee view now. Could you tell me which employer page is slowest and roughly what time you noticed it? That will help me see whether it's the volume of data or the page itself. Thanks, Olivia
- Status change · 29 Jul 2025 23:59