Help & Support
B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.
How to use the site
- Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
- Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
- Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
- Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
- Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.
How to ask
Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.
- Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
- Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
- The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.
What the data covers
| Data | Records |
|---|
| Organisations | 300 |
| People at customers | 1,880 |
| BG-Demo staff records (in post and leavers) | 65 |
| Calls | 2,593 |
| Email threads | 3,882 |
| Support tickets | 1,502 |
| Documents | 1,582 |
| Deals | 403 |
| Invoices | 365 |
| Events | 49 |
| News items | 147 |
Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.
BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.
Who to contact
Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.
Nell AshcombeChief Executive Officer and Co-founder
Lucy AdebayoMarketing Manager
Freya LindgrenMarketing Manager, Events
Bethan ListerSupport Engineer
Olivia GrantSupport Engineer
Kate OrmerodSupport Engineer
Ruth OkoroSupport Engineer
Kieran WalshPlatform Engineer
Yusuf DemirData Engineer
Viktor JensenData Engineer
Will AshbyData Engineer
Ines MoreauProduct Designer
Leila RahimiProduct Manager
Sofia MarchettiHead of Customer Success
Tobias RenwickChief Technology Officer and Co-founder
Owen TallisVP Sales
Bridget KearsleyChief Financial Officer
Alice BrewerHead of Marketing
Tom AshdownAccount Executive
Jordan PikeAccount Executive, US
Hannah LoweSolutions Engineer
Lewis KerrAccount Executive
Chloe BarnardSales Development Representative
Sean MulliganSales Development Representative
Matteo RicciAccount Executive
Theo GallagherSolutions Engineer
Ellis CraneSales Development Representative
Harvey DoyleAccount Executive
Sophie LingAccount Executive
Daniel OkaforCustomer Success Manager
Marcus BellCustomer Success Manager
Elena NovakCustomer Success Manager, EU
Dominic HaleSupport Lead
Laura PenhaligonImplementation Consultant
Hamza AkhtarImplementation Consultant
Amara ObiCustomer Success Manager
Hollie GrieveCustomer Success Manager
Ollie PearsonImplementation Consultant
Mia FaircloughCustomer Success Manager
Ewan PryceHead of Platform
Arjun NairSoftware Engineer
Samir HaddadSoftware Engineer
Martin SobczakSenior Product Manager
Jamie FrostSoftware Engineer
Ross ThackeraySoftware Engineer
Marek StrandSoftware Engineer
Adam KowalSoftware Engineer