Euan Drummond
Person
Duddingston Payroll · admin
Euan Drummond is the hands-on admin at Duddingston Payroll and the main source of tickets. Admin knowledge sits mostly with him, and two data-accuracy tickets are unresolved ahead of the 10 Feb 2027 renewal.
Who they are
Insight
As at Fri 9 Oct 2026Euan Drummond is the hands-on admin at Duddingston Payroll and the main source of tickets. Admin knowledge sits mostly with him, and two data-accuracy tickets are unresolved ahead of the 10 Feb 2027 renewal.
Role: Payroll Systems Manager and platform admin since 10 Feb 2025. He runs connectors, users and shared views, and raised most of the tickets read here.
Influence: Lorna Cairns and Fraser carry the budget and renewal conversation. The evidence does not show Euan's role in that decision; he shapes it through data quality and admin knowledge.
Watch: no second admin is confirmed, and the 3 Jul 2026 QBR noted admin knowledge sits mostly with him. Tickets on wrong deadlines and duplicate fees are unresolved, and a July refresh follow-up went quiet.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Duddingston Payroll | Payroll Systems Manager | admin | euan.drummond@duddingston.example |
Activity
- 9 Oct 2026ticketWrong deadlines showing in the client manager view
- 24 Sep 2026eventYour renewals, read by the brain
+50 - 11 Sep 2026ticketSome fees are showing twice on the employer view
- 17 Jul 2026email threadFollowing up on your support request
- 16 Jul 2026ticketHow do I filter deadlines by employer group?
- 9 Jul 2026ticketHow do I share a view with my team?
- 6 Jul 2026email threadQBR follow-up and a couple of actions
+1 - 3 Jul 2026callDuddingston Payroll / BG-Demo – QBR+1
- 11 Jun 2026eventBG-Demo Customer Day London
+116 - 5 Jun 2026email threadCustomer Day London: you're invited
- 18 Mar 2026ticketDeadline calendar shows wrong pay date for one employer
- 16 Mar 2026ticketClient manager cannot see one employer's pages after role change
- 3 Mar 2026ticketNeed fee history for one employer before a review meeting
- 2 Mar 2026ticketHow to see queries, deadlines and calls on one employer page
- 6 Jan 2026email threadFollow-up from our review call
+1 - 5 Jan 2026callDuddingston Payroll / BG-Demo – QBR+1
- 6 Nov 2025ticketHow do I tag older payroll queries?
- 12 Sep 2025ticketHow do I export the employer fee summary?
- 12 Sep 2025ticketAdding a new client manager user
- 2 Jul 2025callDuddingston Payroll / BG-Demo – QBR
- 11 Jun 2025ticketFigures out of date after the overnight refresh
- 14 Apr 2025callDuddingston Payroll / BG-Demo – Training
- 27 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 21 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 19 Mar 2025email threadOnboarding: admin walkthrough and first refresh check
- 14 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 10 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 6 Mar 2025email threadOnboarding sessions: getting the sources connected
- 3 Mar 2025email threadNext onboarding call: dashboards and users
- 3 Mar 2025callDuddingston Payroll / BG-Demo – Onboarding
- 25 Feb 2025email threadBooking the onboarding session
- 20 Feb 2025ticketOnboarding: first set-up questions for our team
- 20 Feb 2025callDuddingston Payroll / BG-Demo – Onboarding
- 17 Feb 2025email threadFollow-up from kickoff+1
- 14 Feb 2025callDuddingston Payroll / BG-Demo – Kickoff+1
- 4 Nov 2024callDuddingston Payroll / BG-Demo – Demo
+2