Who they are
Insight
As at Fri 9 Oct 2026Head of Trade Credit at Strensall Merchants (CRM role: finance). A committed user of the credit view and supportive of renewal, but not the buyer. Fiona Metcalfe holds the price decision. Gillian rarely replies to email.
Role: Head of Trade Credit in York, recorded in the CRM as finance. Her team is the main finance user of B-Viz. She is the addressee on the invoice threads and a named contact on the Enterprise calls.
Influence: She is a champion for the credit use case, not the signatory. On the 17 Dec 2025 call she and Neil Craven said they would renew, while Fiona Metcalfe asked for an evidenced usage case. On 24 Mar 2026 she praised the credit view and asked for it on every branch manager's page.
Watch: She does not reply to invoice, event or roundtable invitations, so her availability for a reference is not shown. A short written credit benefit summary from her could support the value case before the finance director's renewal questions.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Strensall Merchants | Head of Trade Credit | finance | gillian.thewlis@strensall.example |
Activity
- 22 Sep 2026eventRevenue leaders roundtable
+55
- 17 Sep 2026email threadInvitation: revenue leaders roundtable in London
- 15 Sep 2026callStrensall Merchants / BG-Demo – Check In
+3
- 28 Aug 2026email threadInvoice INV-227-0008 for Strensall Merchants
- 28 Aug 2026invoiceINV-227-0008
- 28 May 2026email threadInvoice for your B-Viz Enterprise subscription
- 28 May 2026invoiceINV-227-0007
- 26 May 2026eventRevenue leaders roundtable
+54
- 21 May 2026email threadRevenue leaders roundtable in London
- 24 Mar 2026email threadTrade-credit view on branch manager pages
- 16 Feb 2026email threadStrensall Merchants invoice for your records
- 16 Feb 2026invoiceINV-227-0006
- 17 Dec 2025callStrensall Merchants / BG-Demo – Renewal
+2
- 28 Nov 2025email threadInvoice INV-227-0005 for your records
- 28 Nov 2025invoiceINV-227-0005
- 28 Aug 2025email threadInvoice INV-227-0004
- 28 Aug 2025invoiceINV-227-0004
- 17 Jul 2025eventBG-Demo webinar
+28
- 7 Jul 2025email threadInvitation: BG-Demo webinar on Thursday 17 Jul 2025
- 12 Jun 2025eventBG-Demo Customer Day
+58
- 28 May 2025email threadInvoice for your Enterprise subscription
- 28 May 2025invoiceINV-227-0003
- 26 May 2025email threadInvitation to the BG-Demo Customer Day
- 28 Feb 2025email threadInvoice INV-227-0002 for your Enterprise subscription
- 28 Feb 2025invoiceINV-227-0002
- 17 Feb 2025email threadInvoice INV-227-0001
- 17 Feb 2025invoiceINV-227-0001
- 29 Jan 2025email threadFollowing our call: Enterprise proposal and next steps
+2
- 29 Jan 2025callStrensall Merchants / BG-Demo – Negotiation
+2