What was said
What this says
As at Fri 9 Oct 2026Rachel Dunmore sent Gillian Thewlis invoice INV-227-0005 on 28 Nov 2025: gross £34k, due 28 Dec 2025. This is a billing logistics thread with no customer response in the thread.
Ask: Rachel asks whether a PO number is needed on the invoice and whether it should go to a different team or mailbox.
Customer view: there is no customer response in the thread. Rachel states that nothing else is outstanding on the account.
Next: Rachel reissues the invoice with a PO reference if Gillian supplies one before the due date.
The thread
Updated 9 Oct 26Typebilling
Messages1
First message2025-11-28
Last message2025-11-28
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- Rachel Dunmore 28 Nov 2025 13:55Dear Gillian, Please find attached invoice INV-227-0005, issued today, 28 Nov 2025, for Strensall Merchants. For your records, the details are as follows: - Net amount: £28,375 - VAT: £5,675 - Gross amount: £34,050 - Issue date: 28 Nov 2025 - Due date: 28 Dec 2025 Payment terms are thirty days from the issue date, which gives the due date above. Our records show nothing outstanding on the account at present, so this is the only open item. Could you confirm the PO number you would like quoted on the invoice, if your process requires one? If it is needed, I will reissue the invoice with the reference added before the due date, so that it goes through your approvals first time. If the invoice should be addressed to a different team or mailbox, let me know and I will update our records. Kind regards, Rachel Dunmore, Finance Manager
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