Orla Mannion
Person
Menlo Quay Medical · champion
Orla Mannion is the day-to-day champion and sponsor at Menlo Quay Medical, and an admin. She praised the whole-account view in spring 2026, but on 3 Sep 2026 warned her director will question the fee if usage stays low. Budget sits above her.
- Last contact 22 Sep 26
- made from
Who they are
Insight
As at Fri 9 Oct 2026Orla Mannion is the day-to-day champion and sponsor at Menlo Quay Medical, and an admin. She praised the whole-account view in spring 2026, but on 3 Sep 2026 warned her director will question the fee if usage stays low. Budget sits above her.
Role: Head of Customer Service and Complaints, CRM role champion, with a platform user created on 29 Dec 2025 and admin rights. She sponsored onboarding and raised most of the support tickets.
Influence: She shapes quality, access and adoption decisions, but says she cannot commit budget without her director. Declan Hession, the CFO, took the commercial decisions during the sale.
Watch: Several key account managers went back to spreadsheets over distributor data trust. The Growth renewal falls on 29 Dec 2026. She also said she has not pushed her team to use B-Viz. The evidence does not show who her director is.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Menlo Quay Medical | Head of Customer Service and Complaints | champion | orla.mannion@menloquay.example |
Activity
- Upcoming
- 19 Oct 2026upcoming callMenlo Quay Medical / BG-Demo – Renewal
+2 - Held
- 29 Sep 2026dealMenlo Quay Medical – Renewal
- 22 Sep 2026eventRevenue leaders roundtable
+55 - 8 Sep 2026email threadInvitation: Revenue leaders roundtable in London
- 3 Sep 2026callMenlo Quay Medical / BG-Demo – Check In
- 28 Aug 2026email threadScheduling a check-in
- 11 Aug 2026ticketFeature request: filter complaints by distributor account
- 7 Aug 2026ticketComplaints dashboard total looks wrong for one account
- 28 May 2026email threadFollow-up from our QBR+1
- 27 May 2026callMenlo Quay Medical / BG-Demo – QBR+1
- 11 May 2026ticketHow do I group complaints by hospital account?
- 5 May 2026callMenlo Quay Medical / BG-Demo – Check In
- 28 Apr 2026email threadScheduling our next check-in
- 9 Apr 2026ticketDistributor feed has stopped updating
- 6 Feb 2026callMenlo Quay Medical / BG-Demo – Onboarding
- 2 Feb 2026callMenlo Quay Medical / BG-Demo – Onboarding
- 23 Jan 2026callMenlo Quay Medical / BG-Demo – Onboarding
- 16 Jan 2026callMenlo Quay Medical / BG-Demo – Onboarding
- 9 Jan 2026callMenlo Quay Medical / BG-Demo – Onboarding
- 5 Jan 2026email threadFollowing up on kickoff: summary and next steps+2
- 2 Jan 2026callMenlo Quay Medical / BG-Demo – Kickoff+2
- 22 Dec 2025email threadKickoff scheduling for Menlo Quay Medical
- 9 Dec 2025email threadOrder form and next steps
+2 - 5 Dec 2025callMenlo Quay Medical / BG-Demo – Negotiation+2
- 24 Nov 2025email threadGrowth proposal for Menlo Quay Medical
- 24 Nov 2025callMenlo Quay Medical / BG-Demo – Proposal
- 18 Nov 2025email threadProposal walkthrough: finding a time
- 18 Nov 2025email threadDemo follow-up and next steps
+2 - 14 Nov 2025callMenlo Quay Medical / BG-Demo – Demo+2
- 5 Nov 2025email threadFollowing up on our discovery conversation
- 5 Nov 2025callMenlo Quay Medical / BG-Demo – Discovery
- 28 Oct 2025email threadDiscovery call: finding a time
- 24 Oct 2025dealMenlo Quay Medical – New
- 15 Feb 2024eventBG-Demo webinar
+13