Kickoff scheduling for Menlo Quay Medical
Email thread Menlo Quay Medical · cs
Laura Penhaligon is arranging the implementation kickoff in the first full week of January. Orla Mannion agrees in principle, wants key accounts and distributor leads checked, and asks for complaint record handling on the agenda.
What was said
What this says
As at Fri 9 Oct 2026Laura Penhaligon is arranging the implementation kickoff in the first full week of January. Orla Mannion agrees in principle, wants key accounts and distributor leads checked, and asks for complaint record handling on the agenda.
Customer view: Orla wants to see how complaint records are treated before anything is connected. Her team will ask which account and which lot straight away.
BG-Demo response: Laura held Tuesday morning, with Wednesday morning as the fallback, and made complaint records a separate agenda item.
Next: the invite goes out once Orla hears back from her colleagues.
The thread
Updated 9 Oct 26Messages
Laura Penhaligon 22 Dec 2025 16:22Hi Orla, Following our call, I would like to get the kickoff for your implementation into the diary. I know the next couple of weeks are quiet for most people, so I am thinking early in the new year, in the first full week of January if that suits you. It would help to have you there, plus someone from the distributor team and someone from key accounts, so we can agree which hospital and distributor accounts to look at first. Could you let me know which days work for you? Thanks, Laura
Orla Mannion 24 Dec 2025 09:51Hi Laura, Thanks for this, and happy Christmas to you and the team. The first full week of January works in principle, but I would like to check with the key accounts and distributor leads before I say yes. Tuesday or Wednesday would be best for me, mornings if possible, as the complaint log review takes up my Mondays and Fridays. One thing to flag: I will want to see how complaint records are treated before we go anywhere near them, so can we make that an item for the session? Which account, which lot, is something my team will ask straight away. Thanks a million, Orla- Laura Penhaligon 30 Dec 2025 12:35Hi Orla, Happy new year in advance. I have put a hold on Tuesday morning in the first full week of January, and I will send the invite once you have heard back from the key accounts and distributor leads. If Tuesday does not work for them, Wednesday morning is the fallback. I have added complaint records to the agenda as its own item, so we can go through how they are handled before any connector is switched on. I will send a short agenda with the invite. Thanks, Laura