Follow-up from our QBR
Email thread Menlo Quay Medical · cs
Elena sent written QBR actions covering the 40 licensed users, a connector review and the renewal. Niamh replied helpfully and is gathering a team list. Orla has not replied in the thread.
What was said
What this says
As at Fri 9 Oct 2026Elena sent written QBR actions covering the 40 licensed users, a connector review and the renewal. Niamh replied helpfully and is gathering a team list. Orla has not replied in the thread.
Ask: Elena set out four actions: a list of teams wanting access, a connector settings review, Orla's most useful complaint views, and Matteo's renewal contact later in the year.
Customer view: Niamh was cooperative and said the team list was nearly ready, waiting on a couple of people in quality and in the distributor team. There is no customer response from Orla in the thread.
Next: Elena is to send two time slots for the connector review. The team list could point to extra users or a new team on the Growth tier.
The thread
Updated 9 Oct 26Messages
Elena Novak 28 May 2026 09:40Dear Orla and Niamh, Thank you both for your time on the QBR call. As promised, here are the written actions, to confirm: 1. Niamh will send me the list of teams who would like access, so that we can use the 40 licensed users sensibly. 2. I will make sure that the connector settings are reviewed with Niamh before the end of the month. 3. Orla will let me know which complaint views are most useful, so we can build on them. 4. Matteo will be in touch about the renewal later in the year, once you have had time to look at the usage. Usage has risen well this quarter, which is good to see. Please correct me if I have missed anything. Kind regards, Elena
Niamh Fahy 1 Jun 2026 11:16Hi Elena, Thanks for the summary. The list of teams is nearly ready; I am just waiting on a couple of people in quality and in the distributor team to confirm. I should have it to you in the next few days. I am happy to go through the connector settings whenever suits you. Later this week is fine for me. Regards, Niamh- Elena Novak 3 Jun 2026 09:40Dear Niamh, Thank you, that is helpful. To confirm, I will send you two time slots for the connector review today, and you can choose whichever is easier. Please send the list of teams when it is ready; there is no rush. Orla, nothing further is needed from you at this stage, other than the complaint views when you have a moment. Kind regards, Elena