Feature request: filter complaints by distributor account
Ticketclosed
Menlo Quay Medical · Feature request: filter complaints by distributor account
Orla Mannion asked for a filter on the complaints list by distributor account. Ruth Okoro logged it with the product team, suggested a free text search and could not promise a date.
What happened
What this says
As at Fri 9 Oct 2026Orla Mannion asked for a filter on the complaints list by distributor account. Ruth Okoro logged it with the product team, suggested a free text search and could not promise a date.
Problem: Orla Mannion's team exports complaints to a spreadsheet to see every complaint on one distributor account, which is clumsy and easy to miss one. One distributor raises this every week.
Handling: Ruth Okoro, a Support Engineer, logged it as a feature request and pointed to a free text search on the account name. The first response took 680 minutes.
Watch: Orla asked when they might hear, and Ruth could not give a date. The record does not show that the request has been scheduled.
Details
Updated 9 Oct 26Trail
created · Orla Mannion 11 Aug 2026 13:13Hi there, We've been using the complaints view alongside the key accounts view and it's working well for us. What we'd love is a way to filter the complaints list by distributor account, so when a distributor rings about a lot we can see every complaint on it without opening each hospital record. At the moment we export to a spreadsheet and filter there, which is clumsy, and it's easy to miss one. Is this on the roadmap, or is there a workaround we're not seeing? Thanks a million, Orla- Public reply · Ruth Okoro 12 Aug 2026 00:33Hi Orla, Thanks for this, and sorry for the wait. I've logged it as a feature request for the product team so it's on their list. In the meantime, could you tell me which distributor account and which lot you look at most often? That will help me see what a filter would need to do. Cheers, Ruth
- Public reply · Orla Mannion 13 Aug 2026 10:42Hi Ruth, Which account, which lot? Mostly it's the distributor account, then the lot. One distributor in particular raises it every week, so it's a regular issue for us. Is it logged with the product team? If so, I'm happy to wait, but could you let me know roughly when we might hear? Thanks a million, Orla
- Public reply · Ruth Okoro 13 Aug 2026 13:22Hi Orla, It's logged, and I've added your team's use case so it's clear why it matters. I can't promise a date, but I'll let you know if it gets scheduled. For now, the complaints view can be searched by free text on the account name, which should get you most of the way there. Cheers, Ruth
- Status change · 17 Aug 2026 23:59