Stanedge Healthcare

Discovery: On 15 Jan 2026 Caroline Westby described about a day of manual stitching per insurer query. Jeremy Platts, the CFO, asked early about cost, called it a tight year and wanted a do-it-yourself comparison.

Pricing: Tom Ashdown pencilled Enterprise at around £140k in total including implementation, not a quote. In the 15 Jan 2026 follow-up email thread Jeremy asked for a recurring versus one-off split and said he is not committing to anything.

Open promise: Tom promised a breakdown checked against the price book, but the thread shows none sent.

Demo: On 10 Mar 2026 Caroline welcomed a demo on anonymised or sample records and tied further commitment to Jeremy. The demo on 16 Mar 2026 went well: Caroline saw the evidence timeline she struggles to build by hand, and Graeme Outram asked about freshness, read-only access and revocation.

Timing: After the demo Graeme said a close around 12 May 2026 may not be realistic and depends on the security review. Caroline said she cannot speak for Jeremy on the date.

Open at the end: The written whole-life breakdown, the confirmed figure, the security questionnaire answers, the first connector, a larger extract test and information governance sign-off on patient-identifiable fields.

Outreach: on 23 Jun 2025 Alice Brewer invited Linda Barraclough to an online session on regulated teams bringing CRM, calls, emails and tickets into one place inside their own Snowflake account. She asked for a reply if Linda wanted a place.

Customer view: there is no customer response in the thread. The read notes that Stanedge Healthcare has not taken earlier conversations further, and it rates the sentiment as neutral with the voice unknown.

Opportunity: the read suggests the regulated-sector webinar could reopen interest in Enterprise among insurer relations and patient services colleagues.

Open at the end: no action is recorded. Alice would send joining details only if Linda replied, and the evidence does not show that she did. This is the only read in the period, so it shows nothing about usage, tickets, calls, pricing or renewal.

Period: this digest rests on one read, an email thread dated 22 Nov 2024. No calls, tickets or news items fall in the quarter.

Invitation: Sofia Marchetti invited Caroline Westby, Head of Insurer Relations, to an in-person London roundtable on Tue 26 Nov 2024. The topic was getting one reliable view of a customer or partner across disagreeing systems.

Tone: Sofia said there was no sales agenda and that Caroline could bring a patient-services colleague. The read judges the importance as neutral and notes that Caroline's role is not revenue-focused, so the topic may feel less relevant to her.

Opportunity: a patient-services colleague attending could widen contact beyond insurer relations.

Open at the end: there is no customer response in the thread. Sofia offered to hold a place and to keep Caroline in mind for the next event if the date was difficult. The evidence does not show whether Caroline confirmed or attended, and it shows nothing on renewal, usage, price or support for the quarter.

This period holds one read, an email thread dated 10 Jun 2024.

Outreach: Nell Ashcombe invited Graeme Outram, the BI manager, to an online webinar on Thu 20 Jun 2024. She noted that an earlier Enterprise conversation had not been right for him at the time.

Offer: Nell said there was no obligation and offered the joining link on request. She also welcomed colleagues from insurer relations or patient services.

Customer view: the thread has no customer response. The only customer signal is Nell's recollection that Enterprise was not right at the time.

Open at the end: the evidence does not show whether Graeme replied or attended. Nell is to send the joining link if he replies. The webinar could reopen the Enterprise conversation, but without a reply that interest is unconfirmed.