Rachel Feldman
Person
Quabbin Clinical Research · admin
Rachel Feldman is Quabbin's platform admin and day-to-day lead on Enterprise. She is cooperative and practical, raises issues fast, and Meredith relies on her for access design. Open: finance user permissions and a slow sponsor page.
Who they are
Insight
As at Fri 9 Oct 2026Rachel Feldman is Quabbin's platform admin and day-to-day lead on Enterprise. She is cooperative and practical, raises issues fast, and Meredith relies on her for access design. Open: finance user permissions and a slow sponsor page.
Role: Director of Clinical Operations Data at Quabbin Clinical Research, CRM role admin, with a platform admin account created 7 Apr 2026. She owns IT introductions, the study management export and access mapping. On 3 Jun 2026 she was the only admin; a second admin was in place by 11 Jun 2026.
Influence: She shapes rollout rather than budget. Meredith Sullivan sets the sponsor separation line and says budget is finance's call, while Rachel reports usage and tickets internally. Rachel's name sits on most tickets, including the 7 Oct 2026 finance access ticket.
Watch: She warned on 20 May 2026 that further rollout depends on closing open tickets. Recent tickets cover a slow sponsor page, with staff returning to spreadsheets, and new finance users who cannot see invoices. The evidence does not show how either ended.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Quabbin Clinical Research | Director of Clinical Operations Data | admin | rachel.feldman@quabbin.example |
Activity
- 7 Oct 2026ticketNew finance users cannot see sponsor invoices
- 29 Sep 2026ticketSponsor pages slow to load
- 16 Sep 2026callQuabbin Clinical Research / BG-Demo – QBR
+1 - 11 Sep 2026ticketInvoice needs reissuing against our purchase order
- 14 Jul 2026ticketStudy records appearing twice
- 19 Jun 2026callQuabbin Clinical Research / BG-Demo – Training
- 15 Jun 2026callQuabbin Clinical Research / BG-Demo – Training
- 11 Jun 2026callQuabbin Clinical Research / BG-Demo – Onboarding
- 8 Jun 2026email threadOnboarding session: finding a time
- 3 Jun 2026callQuabbin Clinical Research / BG-Demo – Onboarding
- 1 Jun 2026ticketDuplicate invoice line on a sponsor page
- 28 May 2026callQuabbin Clinical Research / BG-Demo – Onboarding
- 20 May 2026email threadOnboarding session follow-up
- 13 May 2026callQuabbin Clinical Research / BG-Demo – Onboarding
- 7 May 2026ticketHelp getting sponsor data loaded during onboarding
- 7 May 2026callQuabbin Clinical Research / BG-Demo – Onboarding
- 5 May 2026ticketURGENT: access steps not working, need help today
- 29 Apr 2026callQuabbin Clinical Research / BG-Demo – Onboarding
- 28 Apr 2026email threadOnboarding sessions: finding a time
- 22 Apr 2026ticketHow to restrict a dashboard to a group of users
- 21 Apr 2026callQuabbin Clinical Research / BG-Demo – Onboarding
- 16 Apr 2026email threadKickoff follow-up and next steps+1
- 15 Apr 2026callQuabbin Clinical Research / BG-Demo – Kickoff+1
- 14 Apr 2026email threadOnboarding session: admin setup
- 29 Jan 2026callQuabbin Clinical Research / BG-Demo – Demo
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