Invoice needs reissuing against our purchase order
Ticketclosed
Quabbin Clinical Research · Invoice needs reissuing against our purchase order
Rachel Feldman asked for this year's subscription invoice to be reissued with the purchase order number, as accounts payable cannot pay without it. Olivia Grant passed the request to billing.
What happened
What this says
As at Fri 9 Oct 2026Rachel Feldman asked for this year's subscription invoice to be reissued with the purchase order number, as accounts payable cannot pay without it. Olivia Grant passed the request to billing.
Problem: the current invoice is correct in value but lacks the purchase order number that accounts payable need before paying.
Handling: Olivia Grant passed the reissue to the billing team on 11 Sep 2026 and asked Rachel to confirm the exact purchase order number.
Watch: the ticket was solved on 16 Sep 2026 and closed on 20 Sep 2026, but the record does not show the reissued invoice being sent to the finance inbox.
Details
Updated 9 Oct 26Trail
created · Rachel Feldman 11 Sep 2026 11:48Hello, our finance team needs the invoice for this year's subscription reissued so that it shows our purchase order number. Accounts payable require the purchase order on the invoice before they can pay it. The current invoice is correct in value but is missing the purchase order. Could you reissue it and send it to the same finance inbox? We would like it sorted before the end of the month if possible. Many thanks, Rachel Feldman, Director of Clinical Operations Data- Public reply · Olivia Grant 11 Sep 2026 13:02Hello Rachel, thanks for getting in touch. I have passed the reissue request to our billing team and asked them to add the purchase order number to the invoice. Could you confirm the exact purchase order number you want on it, so it matches your records? I will let you know as soon as the new invoice has been sent. Kind regards, Olivia
- Status change · 20 Sep 2026 23:59