Telok Blangah Payments

Demo: On 1 Jul 2025 Hannah Lowe showed payments matched across the bank file and ledger on the customer's own sample data. Hui Min Tan found it clearer than expected and wants to start with one team, but she was unresolved on who signs off answers. Suresh was not on the call.

Proposal: On 17 Jul 2025 Sophie Ling walked Hui Min and Suresh through the Growth proposal at £56k. Sophie would not say whether the figure is yearly or over the term, and promised a written breakdown.

CFO questions: The same day Suresh replied in writing, asking about changing user numbers in the first term and whether the implementation fee sits inside the £56k. The thread shows no reply from Sophie.

Scheduling: On 24 Jul 2025 Suresh agreed to a terms call, on condition that revised terms are ready so the decision is made in one meeting. No call date was fixed.

Negotiation: On 1 Aug 2025 Suresh, who signs, called the price a stretch against the board's line. Owen Tallis held the proposal and declined to discount twice, so the lever is a ledger-only sample, which had not yet been sent.

Open at the end: The signing target of Fri 15 Aug 2025 stands, with a reset at the Monday review if it slips. Still open: the written breakdown, the sample, the connector order, a named IT owner and the residency and go-live answers. The reads show no signing.

Period: this digest rests on one read, the 12 Jun 2025 discovery call with Telok Blangah Payments. Sophie Ling ran it with Hui Min Tan and Suresh Pillai.

Problem: the pain sits in the handoff between operations and finance, which relies on a finance system, spreadsheets and emailed files. Suresh cares about reconciliation time and error sources, not features.

Conditions: Suresh was uneasy about anything writing into the ledger until told access is read only. He wants the implementation and ongoing fee split in writing and a board-ready decision by mid August.

Commercial: Sophie quoted the £56k deal figure and an expected close of 15 Aug 2025. The call does not show which tier was proposed.

People: Hui Min fears a single owner on her side, which she says would fail when she is on leave. Suresh proposed finance owning the answers and operations owning the data.

Open at the end: Sophie was to send Suresh the summary and fee split, copying Hui Min, by the end of the week. She was also to confirm the read-only detail in writing and give Hui Min the monthly file cut-off detail the following week.