Telok Blangah Payments - Security Questionnaire
Documentfinal Telok Blangah Payments · security questionnaire · final · 3 Jul 2025
A security questionnaire completed by Hannah Lowe on 3 Jul 2025 for a Growth tier discussion. It says B-Viz runs inside the customer's own Snowflake account and defers availability and response times to the order form. It states no figures.
What it says
What this says
As at Fri 9 Oct 2026A security questionnaire completed by Hannah Lowe on 3 Jul 2025 for a Growth tier discussion. It says B-Viz runs inside the customer's own Snowflake account and defers availability and response times to the order form. It states no figures.
What it is: a BG-Demo answer sheet prepared by Hannah Lowe, Solutions Engineer, for a Singapore payment institution. It says "Inside the customer's own Snowflake account, so business and payment data stay within that account."
Commits: it binds no one to figures. Availability is "The standard service level for the Growth tier, as set out in the order form", and incident response times are "set by the Growth tier".
Unusual: nothing departs from the standard Growth set-up. The document says anything different for this customer "will be stated in the order form".
Not settled: it gives no availability percentage, P1 response time, price or connector dates. It is stored as final but is a pre-sale answer sheet from 2025, not a contract, so the order form must be checked for the terms. Sign-in arrangements are left to be agreed with the customer's IT team.
As found in this document
As at Fri 9 Oct 2026- AvailabilityThe standard service level for the Growth tier, as set out in the order form.Source: the AI read of this record
- Incident responseThrough the standard support route, with response times set by the Growth tier.Source: the AI read of this record
- Data refreshEach business day, so records are current when the working day starts.Source: the AI read of this record
Body
Security Questionnaire: Telok Blangah Payments
Prepared by Hannah Lowe, Solutions Engineer, BG-Demo. Completed 3 Jul 2025. Account owner: Sophie Ling. Subscription tier under discussion: Growth.
Summary
This questionnaire describes how B-Viz is hosted, accessed and supported for Telok Blangah Payments, a Singapore payment institution for cross-border B2B payments. Payment data is treated as sensitive throughout. The answers describe the standard set-up for the Growth tier, and where a commitment depends on the contract, the order form is the reference.
Answers
Read the whole document (2,006 characters)
| Area | Question | Answer |
|---|---|---|
| Hosting | Where does B-Viz run? | Inside the customer's own Snowflake account, so business and payment data stay within that account. |
| Data storage | Is customer data copied into a BG-Demo store? | No. B-Viz works against the customer's Snowflake account rather than a separate BG-Demo data store. |
| Connectors | Which source systems are read? | Only the systems the customer agrees to connect, set up with the customer's IT team during implementation. |
| Sign-in | How do users sign in? | Through the sign-in arrangements the customer agrees with its IT team at set-up. |
| Access | How is access managed? | The customer's administrators add and remove users, within the Growth user allowance. |
| Availability | What availability is committed? | The standard service level for the Growth tier, as set out in the order form. |
| Refresh | When is data refreshed? | Each business day, so records are current when the working day starts. |
| Incidents | How are security incidents reported? | Through the standard support route, with response times set by the Growth tier. |
Notes
Answers were checked against the standard set-up for the Growth tier. Anything that differs for this customer will be stated in the order form. Where a question falls outside the standard set-up, it will be checked with the customer's IT team before it is confirmed in writing.
Hannah Lowe