Hepscott Recruitment
What the paper says
Document roll-up
As at Fri 9 Oct 2026All eight Hepscott Recruitment documents were read. The latest executed paper is the Starter order form signed 7 Aug 2024: £20k per year for 15 users, term 30 Aug 2024 to 29 Aug 2025, no renewal clause. No later order form is held.
Executed: Four documents are executed. The signed MSA, the signed DPA and the first signed Starter order form are all dated 16 Aug 2023, and the first order form covered 30 Aug 2023 to 29 Aug 2024.
The latest executed paper is the second signed order form, dated 7 Aug 2024. It sets £20k per year for 15 users, billed annual in advance on 30-day terms, 99.5% availability, P1 first response in four hours and a 5% credit. Its term ran 30 Aug 2024 to 29 Aug 2025.
Open items: Two drafts are held. Proposal v1 of 26 Jul 2023 was marked not for issue until pricing was confirmed, and MSA v2 of 8 Aug 2023 was marked not binding until signed.
The signed MSA of 16 Aug 2023 supersedes MSA v2. The final proposal of 31 Jul 2023 is a proposal, not contracted terms.
Contradictions: The 31 Jul 2023 proposal promises a P1 first response within four business hours. The signed MSA says within four hours and both signed order forms say four hours.
The two signed order forms word the service credit differently. The 16 Aug 2023 form gives 5% of one month's fee for an availability shortfall, and the 7 Aug 2024 form gives 5% of one month's fee for each month in breach. Prices match across every document at £20k.
Commitments: The service levels and billing terms in the 7 Aug 2024 order form applied to a term that ended on 29 Aug 2025. The documents do not show that these terms are still in force.
The signed DPA's duty to return or delete personal data at the end of the services remains a live obligation. Its sub-processor notice duty also remains live.
Gaps: No document covers any period after 29 Aug 2025, and no executed form contains a renewal or auto-renewal clause. These documents cannot show whether the account renewed, moved to v2 pricing or churned, so invoices and CRM must be checked.
The customer signatory is not named on any executed document. The onboarding plan of 3 Sep 2023 gives no milestone dates and does not show handover sign-off.
Executed terms
As at Fri 9 Oct 2026- Billingannual, in advance; payment terms 30 daysSource: doc_255_008
- End2025-08-29Source: doc_255_008
- Price£19,500 per yearSource: doc_255_008
- Service levels["Availability 99.5%", "P1 first response four hours", "Service credit 5% of one month's fee for each month in breach"]Source: doc_255_008
- Start2024-08-30Source: doc_255_008
- Term months12Source: doc_255_008
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft Starter-tier master agreement draft · contract · 8 Aug 2023
- Signed Starter master services agreement executed · contract · 16 Aug 2023
- Signed data processing agreement executed · dpa · 16 Aug 2023
- Signed Starter order form executed · order form · 16 Aug 2023
- Signed Starter subscription order form executed · order form · 7 Aug 2024
- Onboarding (1)
- Starter tier onboarding plan issued · onboarding plan · 3 Sep 2023
- Proposals (2)
- Draft Starter proposal draft · proposal · 26 Jul 2023
- Starter subscription proposal issued · proposal · 31 Jul 2023
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Hepscott Recruitment - Proposal | Hepscott Recruitment - Order Form (signed) | The proposal of 31 Jul 2023 promises P1 first response within four business hours, but the signed order form of 16 Aug 2023 states 4 hours. |
| Hepscott Recruitment - Proposal | Hepscott Recruitment - Master Services Agreement (signed) | The proposal of 31 Jul 2023 says four business hours, while the signed MSA of 16 Aug 2023 says within four hours. |
| Hepscott Recruitment - Order Form (signed) | Hepscott Recruitment - Order Form (signed) | The service credit is worded as 5% of one month's fee for an availability shortfall in 2023 and as 5% for each month in breach in 2024. |