Eccup Software
What the paper says
Document roll-up
As at Fri 9 Oct 2026Eccup Software's executed Growth order form, MSA and DPA date from 22 Apr 2024 and cover a term that ended 6 May 2025 at £42k a year. No executed renewal is on file, and the Feb 2025 renewal proposals leave the price open.
Executed: Three documents are executed, all dated 22 Apr 2024: the master services agreement, the data processing agreement and the Growth order form. The order form sets a term of 7 May 2024 to 6 May 2025 at £42k a year after a 5% first-term discount, plus a one-off £12k implementation.
Open items: No executed document covers any term after 6 May 2025, so as of 9 Oct 2026 the documents do not show a current contract. The final renewal proposal of 25 Feb 2025 and its draft of 20 Feb 2025 leave the renewal price unconfirmed, and neither shows acceptance or signature.
The draft MSA of 2 Apr 2024 and the draft proposal of 7 Mar 2024 were superseded by the executed paper on 22 Apr 2024. Their price and service-level terms match the executed copies.
Contradictions: The renewal proposal of 25 Feb 2025 quotes £42k as the current contracted figure. The executed order form ends the 5% discount after the first term, so £42k is not a renewal price.
The onboarding plan of 12 May 2024 and both QBR decks label £42k as contracted annual recurring revenue. The signed MSA shows it is a discounted first-term fee from a £44k list price.
Commitments: The order form commits 99.5% availability, a P1 first response of 1 hour (business hours) and a service credit of 10% of one month's fee for availability only. That credit is above the standard Growth 5%.
Billing is annual, with payment 30 days from the date of invoice. Whether these terms still bind depends on a renewal that the documents do not show.
The data processing agreement commits BG-Demo to notify breaches without undue delay. It also requires BG-Demo to get prior written authorisation before using any sub-processor.
Gaps: All 12 documents were read. None names the Eccup Software signatory or states a renewal or notice mechanism.
None shows what followed 6 May 2025. Invoices and CRM records are needed to confirm whether the account renewed.
Executed terms
As at Fri 9 Oct 2026- BillingAnnual, payment 30 days from the date of invoiceSource: doc_239_007
- End2025-05-06Source: doc_239_007
- Price£41,800 a year after a 5% first-term discount£41,800 a year after a 5% first-term discount · Source: doc_239_007
- Service levels["Availability 99.5%", "P1 first response 1 hour (business hours)", "Service credit 10% of one month's fee, availability only"]Source: doc_239_007
- Start2024-05-07Source: doc_239_007
- Term months12Source: doc_239_007
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft Growth master services agreement draft · contract · 2 Apr 2024
- Signed Growth master services agreement executed · contract · 22 Apr 2024
- Signed data processing agreement executed · dpa · 22 Apr 2024
- Executed Growth subscription order form executed · order form · 22 Apr 2024
- Onboarding (1)
- Growth onboarding plan issued · onboarding plan · 12 May 2024
- Proposals (2)
- Draft Growth tier proposal draft · proposal · 7 Mar 2024
- Growth tier sales proposal issued · proposal · 12 Mar 2024
- QBRs (2)
- Quarterly review ahead of renewal issued · qbr deck · 23 Sep 2024
- Quarterly review ahead of renewal issued · qbr deck · 23 Mar 2025
- Renewals (2)
- Draft like-for-like Growth renewal proposal draft · renewal proposal · 20 Feb 2025
- Growth renewal proposal for May 2025 issued · renewal proposal · 25 Feb 2025
- Security (1)
- Security questionnaire answers for Growth issued · security questionnaire · 27 Feb 2024
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Eccup Software - Order Form (signed) | Eccup Software - Renewal Proposal | The renewal proposal of 25 Feb 2025 quotes £41,800 as the current contracted figure, but the executed order form limits the 5% discount behind that figure to the first term. |
| Eccup Software - Master Services Agreement (signed) | Eccup Software - Onboarding Plan | The onboarding plan of 12 May 2024 labels £41,800 as contracted annual recurring revenue, while the signed MSA shows it is a £44,000 list price less a 5% first-term discount. |