Kadewerk Software

Usage: On 22 Apr 2026 Marcus Bell asked Maarten Bosman to book a renewal call; Maarten said the team is happy with the service. The 30 Apr 2026 check-in found very light activity after turnover, with Sanne de Wit covering alone and Starter enough for now.

Follow-ups: Marcus emailed Sanne on 28 Apr 2026 offering a usage review, with no reply shown. His 1 May 2026 note said usage is steady and dashboard work is progressing.

Renewal call: A call was set for a Tuesday at 10:00 in the 5 Jun 2026 thread. On the 9 Jun 2026 call Lewis Kerr quoted Starter at £22k, up from £20k.

Price: Maarten called the rise a jump and asked for movement. Lewis said discounts apply to the first term only and he would check. Active use was three or four users against 15 licensed.

Support: On 19 Jun 2026 Yara El Idrissi asked about read-only dashboard sharing. Olivia Grant answered in 2.4 hours; this suggests wider dashboard adoption.

Order form: On 30 Jun 2026 Lewis sent the £22k order form. Maarten said it works and he would sign by 2 Jul 2026.

Open at the end: The executed order form is not shown. The evidence does not show whether any discount was offered.

Support: On 15 Jan 2026 Yara El Idrissi could not find the date range filter in the query builder. Olivia Grant replied within 6.9 hours with a step-by-step explanation.

People: On 27 Jan 2026 Yara asked for an urgent new admin user to start the following Monday. Olivia replied within 3 hours and promised same-day setup once name and email were provided.

Data quality: On 9 Feb 2026 Yara reported missing or incomplete time fields in ticket records, which blocks filtering by time. Connor Webb replied within 3 hours and asked for the connector and example records; the read judges this a likely connector sync failure after a system change.

Events: On 14 Feb 2026 Alice Brewer invited Wouter Brouwer, Finance Manager, to a revenue leaders roundtable in London on 24 Feb 2026. The thread holds no reply, so attendance and interest are not shown.

Adoption: On 13 Mar 2026 Yara asked how to set up saved searches for team reuse. Olivia replied after 8.9 hours and offered a walkthrough; the read sees this as a sign the team is standardising queries and may be ready for the Growth dashboards builder.

Open at the end: The evidence does not show the time field issue being diagnosed or fixed, nor whether the new admin was set up, nor whether Wouter replied to the invitation.

Access: On 1 Oct 2025 Sanne asked for access for a new customer success hire. Olivia Grant responded within 5.4 hours and offered same-day setup.

Event: On 3 Nov 2025 Alice Brewer invited Sanne to a London revenue leaders roundtable on 25 Nov 2025. The thread shows no reply, so interest is not shown.

Support: On 17 Dec 2025 Sanne asked about query export formats. Bethan Lister replied within 1.2 hours, covering CSV, JSON and Excel and recommending CSV for CRM workflows.

Rollout: On 19 Dec 2025 Marcus Bell reported 4 active users on average, up 56% on the prior quarter. Sanne said the team wants to talk about rolling out to more of the team, and an early January call was to be arranged.

Check-in: On 29 Dec 2025 Marcus put average active users at about three, mainly Sanne and Yara. Sanne called the brain useful but 'not doing backflips'. Marcus flagged the Starter renewal next July at the v2 list of £22k, up from £20k, and Sanne asked nothing about price.

Open at the end: The rollout call is not shown as booked. The renewal conversation was to be revisited in April or May. Usage rests on two people against 15 included users. The reads do not show a reaction to the price rise.

Contract: Lewis Kerr sent the order form and MSA on 4 Jul 2025. Maarten Bosman replied on 7 Jul 2025 that both were signed and coming by courier.

Billing: Rachel Dunmore sent the implementation invoice INV-096-0001 on 9 Jul 2025, due 8 Aug 2025, and asked for a PO number. She sent INV-096-0002 for the Starter annual subscription on 22 Jul 2025, due 21 Aug 2025. Neither thread shows a reply or payment.

Kickoff: On 29 Jul 2025 Laura Penhaligon set out the four-week plan with two connectors. Sanne de Wit wants complaints searchable alongside product usage.

Support: Yara El Idrissi reported duplicate customer records on 30 Jul 2025; resolution took 27 days. On 10 Sep 2025 a second ticket reported duplicate support ticket records with different timestamps; resolution took 12 days.

Onboarding: The Zendesk connector was pulling tickets on 13 Aug 2025. HubSpot validation was under way on 19 Aug 2025. Google Workspace went live on 27 Aug 2025.

Training: On 1 Sep 2025 Laura trained Sanne, who saved a query called 'Silent customers with tickets' and called it really useful.

Open at the end: Snowflake, the fourth connector, was deferred with no date. Marcus Bell was due to take over as CSM around the end of September. Payment of both invoices and the PO number are not shown.

Discovery: On 16 Apr 2025 Sanne de Wit and Maarten Bosman described tickets and usage held in separate systems. Lewis Kerr quoted Starter at £20k plus £6,000 implementation, subject to IT sign-off.

Agreement: On 22 Apr 2025 Lewis quoted £26k ex VAT and Maarten replied that scope and pricing work. Lewis was to send the order form and MSA on 25 Apr 2025.

Demo: On 8 May 2025 Sanne and Yara El Idrissi saw the demo on support-ticket data. Yara asked what happens beyond four connectors, and no decision was made.

Proposal: On 29 May 2025 Maarten said he thought the proposal was fine. Sanne asked what happens if they no longer need it, an exit question, and signature was targeted for early July.

Negotiation: On 18 Jun 2025 Maarten called 25,500 a fair bit for a lean operation, but said to get it in writing and they would sign. Owen Tallis held the subscription at list price and offered ten per cent off implementation and a three-week build if signed by early July.

Open at the end: On 19 Jun 2025 Sanne wrote that she and Maarten were ready to sign. The evidence does not show a signed order form or a signing date, so the quote stays a proposal figure.