Who they are
Insight
As at Fri 9 Oct 2026Yara El Idrissi is Kadewerk Software's day-to-day admin and champion. She asks 28% of the organisation's questions, a key-person concentration. Recent tickets mix expansion requests with data freshness and quality complaints.
Role: Support Operations Lead in Amsterdam, CRM role admin, with a platform admin user created on 22 Jul 2025. She joined the demo, kickoff and onboarding calls, supplied connector credentials and raised nine tickets.
Influence: Sanne de Wit leads the buying conversation and sets the value test. Yara runs the setup and daily use, and she asks 1775 of 6432 questions over the last 12 months, 28%.
Watch: The 21 Jul 2026 nightly refresh failure and the 20 Aug 2026 ticket, where results were called untrustworthy, sit beside her requests to share dashboards and refresh more often. The evidence does not show how the 20 Aug 2026 ticket ended.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kadewerk Software | Support Operations Lead | admin | yara.elidrissi@kadewerk.example |
Activity
- 8 Sep 2026ticketRequest: more frequent dashboard refresh
- 20 Aug 2026ticketData quality issue
- 21 Jul 2026ticketNightly refresh failed
- 16 Jul 2026eventBG-Demo webinar
+53
- 19 Jun 2026ticketHow to share dashboards with team
- 11 Jun 2026eventBG-Demo Customer Day London
+116
- 13 Mar 2026ticketHow to set up saved searches
- 9 Feb 2026ticketData quality issue, missing fields
- 27 Jan 2026ticketAdd new admin user
- 15 Jan 2026ticketDate range filtering issue
- 27 Aug 2025callKadewerk Software / BG-Demo – Onboarding
- 19 Aug 2025callKadewerk Software / BG-Demo – Onboarding
- 14 Aug 2025email threadKadewerk onboarding: scheduling the first session
- 13 Aug 2025callKadewerk Software / BG-Demo – Onboarding
- 30 Jul 2025ticketDuplicate customer records
- 29 Jul 2025callKadewerk Software / BG-Demo – Kickoff
+1
- 8 May 2025callKadewerk Software / BG-Demo – Demo
+1