Fairhallow Travel

This period holds one read, a news item. There were no calls, email threads or tickets in the period, so the customer's own voice is not shown.

Trading: on 23 Feb 2026 Northern Travel Trade Bulletin reported cautious results and tougher trading for Fairhallow Travel. Management is reviewing costs and priorities.

Ambition: the spokesperson said earlier efforts to bring bookings, service tickets and account reviews into a single view had been reconsidered. The read treats this as a direct signal on value and renewal risk, since that is the kind of use B-Viz serves.

Risks named in the read: cost scrutiny could lead the customer to cut or downgrade the subscription. The spokesperson declined to say whether further changes were being considered.

Open at the end: the read suggests preparing a value case with usage evidence before the next renewal conversation and testing the customer's current priorities. The evidence does not show whether any contact with the customer followed in the period.

Renewal notice: On 2 Oct 2025 Marcus Bell sent the Growth renewal notice (£40k, 40 licensed users, term ending 31 Dec 2025). Simon replied tersely, asking for usage and monthly cost.

16 Oct 2025 call: Simon said he pays for forty licences and uses a fraction, and told finance not to forecast the renewal yet. He noted that Becky used to say it was worth it and is no longer there.

QBR: On 12 Nov 2025 Simon called usage better than he expected. Leanne Moss said review preparation had gone from an afternoon to under an hour, though she remained the heaviest user and the admin.

17 Nov 2025 call: Tom Ashdown proposed Growth on the same terms. Simon asked to drop unused seats and for the break position; Tom offered Starter and said the term is annual.

15 Dec 2025 thread: Simon said only a handful of people use the brain and expected no change.

Outcome: On 19 Dec 2025 Simon declined a smaller set of seats and said the company will let the contract run out. He cited cost per booking and that no one has pushed adoption since Becky left.

Open at the end: The contract ends on 31 Dec 2025. Simon said the company would review if things change, so a win-back is possible but not planned.

Support: on 2 Jul 2025 dashboards ran slowly after a large batch upload, and a connector query was optimised the same day. On 23 Jul 2025 Becky reported duplicated contact records from a connector; the fix took 22 days.

People: on 18 Aug 2025 Becky Lawton asked for a check-in soon, saying things were shifting on her side and she wanted to answer while she was still around. The detail of her change was not shown in that thread.

Renewal: on the 22 Aug 2025 call, Marcus Bell learned Becky had about a week left. About six of forty licensed users are active on a normal day, slightly down on the quarter before.

Commercial: the contract runs to 31 Dec 2025 and renews from 1 Jan 2026 at £40k a year. The COO will ask who is using it and what it costs. Marcus agreed a one-page value summary and a September team session.

Adoption: on 26 Sep 2025 Alice Brewer invited Leanne Moss and her team to a webinar on 16 Oct 2025. The thread holds no reply.

Open at the end: the handover to the COO, the value summary, the September session, a connector audit for duplicates, and batch upload timing windows.

Check-in: On 15 Apr 2025 Becky Lawton welcomed usage figures and asked for views by client. The 17 Apr 2025 call, led by Marcus Bell after Callie's departure, showed six or seven daily users and a client's finance director praising a brain page.

Scheduling: On 9 May 2025 Becky asked for the QBR to lead with usage by client. The accounting connector still waited on Simon's budget.

Support: A new finance user request on 12 May 2025 took 341 minutes to first response and 24 days to resolve. Dashboards ran slowly on 15 May 2025 and blocked a client meeting; first response took 41 minutes and it was solved the same day.

QBR: On 19 May 2025 Simon pressed on who uses the brain and what it costs, and said "Fine. We'll review at renewal." He declined the accounting connector for now, maybe after summer.

June: Becky said on 20 Jun 2025 "Honestly, I'm happy", asked for one page per client and was curious about the call recorder. The contract runs to the end of the year.

Open at the end: Becky owes a time-saved figure, logged by Tariq. Tariq is the fastest adopter and unofficial trainer, so key-person risk is building. The renewal conversation has not started. Replies to the Customer Day and webinar invitations are not shown.

Billing: Invoice INV-020-0002 for the Growth subscription, £40k net, was issued on 2 Jan 2025 and due on 1 Feb 2025. The reads do not show payment.

Kickoff: On 3 Jan 2025 Callie Brennan opened the implementation with Becky Lawton and Leanne Moss, and Becky was positive. Simon signs but stays out of the project, and Becky expects him to ask what the company gets out of it.

Onboarding: Calls on 9 Jan 2025, 27 Jan 2025 and 31 Jan 2025 moved from first refresh to three, then five, planned connectors. Leanne was short of people, missed slots, and helpdesk access waited on IT.

Value worry: On 27 Jan 2025 Becky said Simon will ask what they have for the money. A by-client review pack was the agreed answer.

Support: A how-to ticket on 17 Jan 2025 was resolved. Duplicate client records on 28 Jan 2025 were cleaned within hours.

Outage: On 11 Mar 2025 helpdesk tickets stopped loading after an API upgrade. Support moved the connector to the new endpoint.

Adoption: On 25 Feb 2025 Callie trained Tariq Hussain and Leanne, and Tariq found a bookings dip matching a rise in tickets. On 19 Mar 2025 Becky asked for access for two more account managers.

Open at the end: Rollout beyond a few users, a value case for Simon, and connector monitoring were all still open.

Discovery and demos: On 3 Oct 2024 Becky Lawton described account reviews built by hand, and COO Simon Ashworth was sceptical on price and value. Demos on 21 Oct 2024 and 28 Oct 2024 landed well, with a per-client dashboard the main draw.

Open questions: Leanne Moss, the likely admin, asked on 30 Oct 2024 who fixes a connection if a source system changes. The booking system and travel platform connections were still unconfirmed on 7 Nov 2024.

Proposal and price: Tom Ashdown presented Growth at £52k including implementation on 7 Nov 2024. Becky asked about flexibility and quarterly payment, and would not promise the 13 Dec 2024 close.

Negotiation: On 26 Nov 2024 Simon said the plan meant paying for forty and using a dozen, and asked for a monthly view and quarterly billing. On 27 Nov 2024 he said "We'll review at renewal", so first-term value must be shown.

Signing and start: The order form went out on 11 Dec 2024 and Simon returned a signed copy on 16 Dec 2024, three days late. Invoice INV-020-0001 was sent the same day for a net £12k, gross £14k, with no customer response shown.

Open at the end: Kickoff in January depends on IT access. Becky wants data by client from the first refresh, and the connector questions remain unanswered in these reads.

News: on 23 Jul 2024 a trade bulletin reported that Fairhallow Travel issued a regulatory announcement. The company said it did not affect service to existing clients, and the nature of the matter is not disclosed.

Outreach: on 14 Sep 2024 Sofia Marchetti invited Tariq Hussain to the BG-Demo stand at the Data leaders conference in Amsterdam on 9 Oct 2024. On 24 Sep 2024 she invited Diane Cropper and the finance team to a webinar on 17 Oct 2024.

Response: neither invitation has a reply in the thread, so interest is not shown.

Discovery call: on 30 Sep 2024 Tom Ashdown asked Becky Lawton for a discovery call of about forty-five minutes. Becky declined Thursday 10:00 and proposed Friday 11:00 with Leanne from operations, who knows where the data lives.

Customer view: Becky preferred starting with how the team works rather than a demo. She said her team needs something before the next round of reviews, which is the only clear sign of interest in the period.

Open at the end: Tom was to confirm Friday at 11:00 with Becky and Leanne. Whether the regulatory matter touches the customer's data was still to be asked at the next call. No reply from Tariq or Diane is recorded.

News: this period holds one read. On 29 May 2024 Northern Travel Trade Bulletin reported that Fairhallow Travel had announced a partnership with an unnamed technology partner to give clients a more joined-up view of their travel programmes.

Terms: the company declined to give commercial terms. The spokesperson said the partnership was not a change in direction and that no changes to existing arrangements were planned.

Read as: the read rates the news as neutral and of low significance. It notes that the unnamed partner may overlap with tools the customer already uses, but the report gives no sign of any change.

Open at the end: the partner's identity and what the partnership covers were not known. The read suggests asking at the next call what it covers.