Catching up before the autumn

Email thread

Marcus Bell asked for a check-in after quieter summer usage. Becky Lawton wants it soon because things are shifting on her side and she wants to answer while she is still around.

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As at Fri 9 Oct 2026

Marcus Bell asked for a check-in after quieter summer usage. Becky Lawton wants it soon because things are shifting on her side and she wants to answer while she is still around.

Ask: Marcus proposed reviewing users, connectors and plans for the rest of the year. Becky asked for the numbers beforehand, by team, to see the summer dip.

Customer view: engaged, but her phrase about being 'still around' hints at a possible departure or role change. The evidence does not show the detail.

Next: hold the check-in on Thursday morning and ask about her situation and any successor.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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Messages2

First message2025-08-18

Last message2025-08-19

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Marcus Bell 18 Aug 2025 16:15
to Becky Lawton
Hi Becky, It's been a little while since we last spoke, so I'd like to get a check-in in the diary. I've pulled the numbers for the last few months. Usage has been quieter over the summer, which is normal for this time of year, but I'd like to go through it with you and make sure the brain is still pointed at the right things. What I'd like to cover: - who is using it and for what - the connectors and whether anything has changed on your side - what you want from the rest of the year Shall we book half an hour this week or next? Happy to jump on a call whenever suits. Thanks, Marcus
Becky Lawton 19 Aug 2025 16:21
to Marcus Bell
Hi Marcus, Thanks for this. Sooner rather than later would be best, as things are shifting a bit on my side and I'd rather we do it while I'm still around to answer properly. Thursday morning is clear for me. Can you send me the numbers beforehand so I can have a look first? I'd like to see what the summer dip looks like by team. Thanks, Becky

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