Silverbeck Energy Services

Customer Day: on 6 Jun 2026 Alice Brewer invited Oliver Kirkby, Operations Analyst, to the annual Customer Day in London. She said he had been using the brain well over recent months, but the thread gives no figures.

No reply is recorded, so attendance is unknown.

Support: on 16 Jun 2026 a ticket reported that the work orders connector had stopped loading new records, although the source system held new ones and showed no error messages. The read marks it as a complaint of medium urgency, raised by a champion.

Handling: Support Engineer Bethan Lister asked for system details and the timing of the last successful pull so she could investigate the connector logs.

Open at the end: the cause was not identified in these reads, and neither read shows the ticket being resolved. The ticket read warns that data will go stale quickly if the connector stays down, which could reduce confidence. It says the investigation must establish whether the source system changed or the connector was misconfigured.

Onboarding: on 5 Jan 2026 Laura Penhaligon checked in with Kirsty Ingham and Oliver Kirkby. The soft launch had no issues, and Kirsty said people are finding what they need.

Expansion: Kirsty asked about adding users later. Laura said there is capacity in the licence and that it is a conversation with Amara.

Go-live: on 13 Jan 2026 Laura ran training for Donna Underwood and Oliver and declared the brain live. They planned to start with project managers and engineers, five or six of their fifteen licensed users.

Support: on 11 Feb 2026 Oliver reported that a dashboard filter disappeared when he closed and reopened the page. Support confirmed it as a bug, and the read records root cause investigation as needed.

Marketing: Alice Brewer invited Oliver to a roundtable on 24 Feb 2026 and Kevin Kershaw, Managing Director, to a webinar on 12 Mar 2026. Neither thread holds a reply.

Open at the end: the dashboard filter bug has no recorded fix. Most of the fifteen-user licence was unused at go-live. The evidence does not show whether the support response time Laura quoted matches the order form, or the tier.

Sale: on 8 Oct 2025 Lewis Kerr proposed Starter at £6,000 implementation and a £20k subscription. Kevin Kershaw agreed on the 24 Oct 2025 call after Owen Tallis offered a first-year discount and eight weeks to go live.

Signing: on 28 Oct 2025 the proposal was quoted at £26k, and Kevin said on 4 Nov 2025 he was happy. On 12 Nov 2025 he returned the signed order form the same day, renewing 30 Nov 2026.

Billing: invoice INV-019-0001 (£7,200 total) was sent on 17 Nov 2025 and INV-019-0002 (£23k total) on 1 Dec 2025. Neither thread shows payment.

Onboarding: the 8 Dec 2025 kickoff gave training and duration inconsistently, four weeks then eight. On 9 Dec 2025 Laura Penhaligon committed to the work-order connector live within two weeks.

Progress: two of three connectors worked by 23 Dec 2025. The third was tested on 29 Dec 2025 and soft launch began for about seven or eight people.

Support: one how-to ticket on 16 Dec 2025 from Oliver Kirkby, resolved by guidance.

Open at the end: payment status, wider adoption, the discount amount (never stated) and the first renewal price step.

Early contact: On 18 Aug 2025 Lewis Kerr asked Kirsty Ingham, Head of Business Systems, for a discovery session, and she offered Wednesday at 10:00 the following week. The 26 Aug 2025 discovery call followed, with Kirsty and Kevin Kershaw.

Discovery: Kirsty described daily manual joining of work orders in the job system with contracts in the CRM. Kevin called it friction, "not a deal-breaker", so urgency looked moderate and no rival was named.

Demo: After a call on 11 Sep 2025, Lewis proposed a demo on Silverbeck's own data. On 16 Sep 2025 Hannah Lowe demoed search, chat and pages to Kirsty and Donna Underwood.

Customer view: Kirsty asked about question limits, live data and security. She agreed to talk scope and pricing, and Lewis promised a proposal. Hannah pointed to Growth for dashboards.

Quote: Donna said the demo was helpful, then that the quote looked good, and asked for the next step. Lewis's last message in that thread was on 19 Sep 2025.

Other: Alice Brewer invited Megan Ibbotson, Finance Manager, and Kirsty to a London roundtable on 23 Sep 2025. Neither replied in the threads.

Open at the end: Donna's next-step question was unanswered in the thread. The evidence does not show a tier, price, terms or signatory, or who Kevin is in the decision.

Scope: this period holds one read, a news item. There are no calls, email threads or tickets in the period.

News: on 14 Mar 2025 North Sea Energy News reported that Silverbeck Energy Services, an Aberdeen-based contractor, had announced a leadership appointment. The report framed it as strengthening the management structure to support growth.

What is not shown: the report does not name the person or the function. A new executive can change who sponsors a contract, but the read does not say whether this one touches the teams that use B-Viz.

Open at the end: the read rates the item as neutral in importance and medium in significance. Its suggested next step is to find out who was appointed and whether they touch the functions that use B-Viz. It sees a chance to introduce B-Viz's value to a new sponsor, and a risk that an unnamed leader reviews tools and contracts.