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Silverbeck Energy Services / BG-Demo – Renewal

Callscheduled

Silverbeck Energy Services · 19 Oct 2026 16:00

Who was there

BG-Demo

Them

Call prep

As at Fri 9 Oct 2026

Kevin Kershaw, the economic buyer, has not answered the renewal notice. The Starter renewal on 1 Dec 2026 rises from £20k to £22k (12.8%). This call is the first chance to put a current value case in front of him.

Context: The executed Starter order form runs to 30 Nov 2026 at £20k. Both invoices were paid within terms. The 1 Sep 2026 renewal notice cited usage down 41%, but questions reached 395 in Sep 2026, so Kevin may be working from an outdated picture.

Approach: Amara Obi leads on value: 9 of 15 seats active, three connectors live, and Kirsty Ingham's plan to bring in four or five operations and contracts colleagues. Lewis Kerr owns the price. He should explain the v2 list at renewal plainly and have the draft Proposal v1 answer ready.

Watch for: Kevin pointing to the draft proposal's year 2 figure of £20k. Also watch for questions about the work orders connector fault of 16 Jun 2026, which has no recorded resolution, and any challenge on the 90-day notice window, which appears to have passed.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

Booked

Updated 9 Oct 26

Date2026-10-19

Time16:00

Typerenewal

Statusscheduled

Transcript

No transcript: the call is scheduled and not recorded.

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.