Who they are
Insight
As at Fri 9 Oct 2026Callum Rix is the hands-on admin at Clayhithe Logistics. He owns the dispatch connector, raised most tickets, and asked 6% of the organisation's questions. Adoption leans on him, which is a key-person risk.
Role: Transport Systems Administrator in Cambridge, and the platform admin since 24 Oct 2025. He owns the dispatch connector technically, maintains roles and raised all eight tickets on record.
Influence: Toby Westwood, the Operations Director, signs off what good looks like, and Callum does the hands-on work. He is a practical champion, not the economic buyer.
Watch: Adoption leans on him as the main hands-on person. The 6% question share is modest, so use is not concentrated in him, but ownership and admin knowledge are.
Next: Confirm the new depot starter's access, and agree who covers admin if Callum is away.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Clayhithe Logistics | Transport Systems Administrator | admin | callum.rix@clayhithe.example |
Activity
- 4 Sep 2026ticketNew team member cannot see exceptions page
- 2 Sep 2026ticketWhere the monthly invoice totals have moved
- 29 Jul 2026ticketDuplicate contact record with old job title
- 15 Jul 2026ticketDuplicate delivery exceptions
- 11 Jun 2026eventBG-Demo Customer Day London
+116
- 9 Feb 2026ticketExporting a page's answer to a spreadsheet
- 28 Jan 2026ticketWarehouse connector has stopped updating
- 16 Jan 2026ticketDuplicate supplier names on the invoices page
- 11 Dec 2025ticketHow do I keep filters on a saved view
- 25 Nov 2025callClayhithe Logistics / BG-Demo – Training
- 20 Nov 2025eventBG-Demo webinar
+41
- 18 Nov 2025callClayhithe Logistics / BG-Demo – Onboarding
- 11 Nov 2025callClayhithe Logistics / BG-Demo – Onboarding
- 3 Nov 2025callClayhithe Logistics / BG-Demo – Kickoff
+1
- 11 Jul 2025callClayhithe Logistics / BG-Demo – Demo
+1