Holly Garside
PersonChampion at Eccup Software, where she asked most questions and needed her CFO and chief executive to see value. Now Head of Customer Success at Cottingley Software, a prospect, with a Growth proposal open and her chief executive deciding.
Who they are
Insight
As at Fri 9 Oct 2026Champion at Eccup Software, where she asked most questions and needed her CFO and chief executive to see value. Now Head of Customer Success at Cottingley Software, a prospect, with a Growth proposal open and her chief executive deciding.
Role: At Eccup Software she was the Head of Customer Success and an admin user from 7 May 2024 to 6 May 2025. The CRM lists her as champion at both organisations. At Cottingley Software the 20 Jul 2026 discovery call describes her as new in May.
Influence: She sponsors the purchase but does not hold budget. At Eccup Software the CFO and chief executive decided. At Cottingley Software chief executive Asif Rauf will not sign without her agreement, and wants her view on team use.
Watch: At Eccup Software value rested on her; she asked most of the questions. Two tickets in April 2025 reported a connector not loading and tickets under the wrong provider. At Cottingley Software the £62k Growth proposal is an open item, not executed paper, and the evidence does not show the Eccup Software renewal outcome.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Eccup Software | Head of Customer Success | champion | holly.garside@eccup.example |
| Cottingley Software | Head of Customer Success | champion | holly.garside@eccup.example |
Activity
- 22 Sep 2026email threadGrowth proposal, next steps
- 22 Sep 2026callCottingley Software / BG-Demo – Proposal
- 8 Sep 2026email threadFollowing up on the demo
- 4 Sep 2026callCottingley Software / BG-Demo – Demo
- 28 Aug 2026email threadGetting a demo in the diary
- 21 Aug 2026callCottingley Software / BG-Demo – Demo
- 20 Jul 2026callCottingley Software / BG-Demo – Discovery
- 16 Jul 2026email threadDiscovery session for Growth
- 11 Jun 2026dealCottingley Software – New
- 30 Apr 2025ticketSome records show under the wrong provider
- 22 Apr 2025ticketHelpdesk connector not loading new tickets
- 22 Apr 2025callEccup Software / BG-Demo – Check In
- 25 Mar 2025email threadQBR follow-up and next steps
+1 - 24 Mar 2025callEccup Software / BG-Demo – QBR+1
- 19 Mar 2025callEccup Software / BG-Demo – Renewal+1
- 17 Mar 2025email threadBooking your next QBR
- 5 Feb 2025dealEccup Software – Renewal
- 19 Dec 2024email threadCheck-in notes
- 18 Dec 2024callEccup Software / BG-Demo – Check In
- 16 Dec 2024email threadScheduling a check-in
- 24 Sep 2024callEccup Software / BG-Demo – QBR+2
- 3 Sep 2024ticketSaved view for renewals and usage
- 28 Aug 2024callEccup Software / BG-Demo – Check In
- 19 Aug 2024email threadCheck-in call
- 18 Jul 2024eventBG-Demo webinar
+13 - 17 Jun 2024callEccup Software / BG-Demo – Onboarding
- 13 Jun 2024eventBG-Demo Customer Day
+28 - 29 May 2024callEccup Software / BG-Demo – Onboarding
- 26 May 2024email threadInvitation: BG-Demo Customer Day in London
- 22 May 2024callEccup Software / BG-Demo – Onboarding
- 15 May 2024email threadKickoff follow-up and access checklist+2
- 14 May 2024callEccup Software / BG-Demo – Kickoff+2
- 8 May 2024email threadKickoff call: finding a time
- 21 Mar 2024eventBG-Demo webinar
+24 - 14 Mar 2024email threadGrowth proposal for Eccup Software
- 13 Mar 2024email threadInvitation: BG-Demo webinar on Thursday 21 March 2024
- 12 Mar 2024callEccup Software / BG-Demo – Proposal
- 8 Mar 2024email threadGetting a time in for the proposal walkthrough
- 4 Mar 2024callEccup Software / BG-Demo – Demo
+1 - 23 Feb 2024email threadGetting your demo in the diary
- 23 Feb 2024callEccup Software / BG-Demo – Demo+2
- 2 Feb 2024email threadFollowing up on our discovery chat
- 2 Feb 2024callEccup Software / BG-Demo – Discovery
- 12 Jan 2024dealEccup Software – New