Check-in notes

Hi Holly, Thanks for your time this morning. Here are my notes from the call, so we both have the same picture. What we covered: - Your team is using B-Viz to read tickets, renewals and usage for each of your care providers, which is what you bought it for. - A small group of people are using it regularly. Usage has crept up a little recently, though it is nowhere near the number of licensed users you have, which is 40. There is plenty of room to bring more of the team in if you want to. - No support tickets open and nothing outstanding on invoices, so as far as I can see there is nothing getting in the way. What I'll do: - Send you a short usage summary after the break, broken down by person, so you can see who is asking the questions. - Look at whether a short session for the wider customer success team would help. What you said you'd do: - Think about which colleagues would get the most from it. Your current term runs to 6 May 2025, so we will pick up the renewal conversation in the new year. No rush before then. Happy to jump on a call any time if something comes up. Have a good Christmas. Thanks, Marcus