Some records show under the wrong provider
Ticketclosed
Eccup Software · Some records show under the wrong provider
Holly reported tickets appearing under the wrong provider and some duplicated in May 2025. Bethan Lister reproduced the duplicate and passed the wrong-provider case to Arjun.
What happened
What this says
As at Fri 9 Oct 2026Holly reported tickets appearing under the wrong provider and some duplicated in May 2025. Bethan Lister reproduced the duplicate and passed the wrong-provider case to Arjun.
Problem: Holly Garside said some tickets showed under a provider they did not belong to, and some appeared twice in the provider view. Handling: Bethan Lister reproduced the duplicate and passed the wrong-provider case to Arjun. The ticket was solved on 30 May 2025 and closed on 3 Jun 2025. Watch: The evidence does not show a fix or release date. Holly asked to be told when it is released.
Details
Updated 9 Oct 26Trail
created · Holly Garside 30 Apr 2025 10:53Hi, I wanted to flag a data quality issue in the provider view. A few tickets are showing under a provider they don't belong to, and in two cases the same ticket appears twice. It's not urgent, but I need to trust the per-provider numbers before the next review. Happy to send examples. Thanks, Holly- Public reply · Bethan Lister 30 Apr 2025 18:43Hi Holly, thanks for the clear report. Just so I've got this right: some tickets appear under a different provider from the one they belong to, and a few appear twice. Could you send one or two examples with the ticket and the provider you expected? I'll reproduce it on our side before I change anything. Thanks, Bethan
- Public reply · Holly Garside 1 May 2025 12:28Hi Bethan, yes. Here's one: the same ticket shows twice in the provider view, and another sits under a provider it doesn't belong to. I'll send the rest tomorrow. What does the usage say on your side? Thanks, Holly
- Public reply · Bethan Lister 2 May 2025 15:48Hi Holly, I've reproduced the duplicate on our side and I've passed the wrong-provider case to Arjun to look at. I can't yet say when it will be fixed, so I'll keep this open and update you once I know more. Thanks, Bethan
- Public reply · Holly Garside 7 May 2025 11:14Thanks, Bethan. Please let me know when it's in a release, and I'll re-run the provider view then. Thanks, Holly
- Status change · 3 Jun 2025 23:59