Josh Pearce
Person
Thackwray Logistics · admin
Josh Pearce is the Systems Analyst and platform admin at Thackwray Logistics. He handles access, connectors and most tickets, and is the first contact for data problems. His share of questions has fallen to 14% in the last 90 days. A slow-dashboard ticket awaits his reply.
- Last contact 24 Aug 26
- made from
Who they are
Insight
As at Fri 9 Oct 2026Josh Pearce is the Systems Analyst and platform admin at Thackwray Logistics. He handles access, connectors and most tickets, and is the first contact for data problems. His share of questions has fallen to 14% in the last 90 days. A slow-dashboard ticket awaits his reply.
Role: Systems Analyst and admin, with a platform account since 4 Apr 2025. He runs access, credentials and connector fixes, and was the sole admin during onboarding.
Influence: He shapes how the system runs, not the renewal. Steven Holroyd, the Finance Director, decides and links the 4 Apr 2027 renewal to usage recovering.
Usage: Josh asked 18% of the organisation's questions over the last 12 months and 14% over the last 90 days, against 35% in the earlier 12-month window. Reliance on him as a questioner is easing.
Watch: The 7 Oct 2026 slow-dashboard ticket is pending on his answers. On 21 May 2026 he asked about adding users beyond 150.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Thackwray Logistics | Systems Analyst | admin | josh.pearce@thackwray.example |
Activity
- 7 Oct 2026ticketDashboard queries running slowly
- 10 Sep 2026ticketUsers unable to access the brain
- 1 Sep 2026ticketTeam members locked out of account
- 24 Aug 2026email threadFollow-up from our quarterly review
- 21 Aug 2026callThackwray Logistics / BG-Demo – QBR
- 5 Aug 2026ticketDashboard performance slow
- 27 Jul 2026ticketHow do I filter across multiple teams in one view?
- 14 Jul 2026ticketSalesforce data not syncing fresh
- 13 Jul 2026ticketSearch not filtering correctly by date range
- 19 Jun 2026ticketBrain unresponsive - urgent
- 2 Jun 2026ticketExport search results to Excel
- 21 May 2026ticketUser licence expansion inquiry
- 8 Apr 2026ticketSalesforce connector stopped syncing
- 30 Mar 2026ticketSlow search results
- 23 Feb 2026callThackwray Logistics / BG-Demo – QBR
+2 - 22 Jan 2026ticketConnector re-authorisation needed
- 21 Jan 2026ticketSalesforce connector sync stopped
- 28 Aug 2025email threadFollow-up from our QBR
+1 - 27 Aug 2025callThackwray Logistics / BG-Demo – QBR+1
- 19 Jun 2025eventBG-Demo webinar
+32 - 30 May 2025callThackwray Logistics / BG-Demo – Training
- 27 May 2025eventRevenue leaders roundtable
+40 - 22 May 2025callThackwray Logistics / BG-Demo – Onboarding
- 19 May 2025callThackwray Logistics / BG-Demo – Onboarding
- 14 May 2025email threadOnboarding session scheduling
- 8 May 2025callThackwray Logistics / BG-Demo – Onboarding
- 6 May 2025email threadInvitation: Revenue leaders roundtable in London
- 6 May 2025callThackwray Logistics / BG-Demo – Onboarding
- 28 Apr 2025email threadOnboarding: next session and returns connector
- 24 Apr 2025callThackwray Logistics / BG-Demo – Onboarding
- 22 Apr 2025callThackwray Logistics / BG-Demo – Onboarding
- 17 Apr 2025ticketUser access and permissions setup
- 17 Apr 2025email threadOnboarding session: connector access
- 16 Apr 2025email threadScheduling the onboarding sessions
- 14 Apr 2025email threadFollow-up: kickoff call
+1 - 11 Apr 2025callThackwray Logistics / BG-Demo – Kickoff+1
- 22 Jan 2025email threadDemo follow-up and the data questions
+1 - 21 Jan 2025callThackwray Logistics / BG-Demo – Demo+1