Search not filtering correctly by date range
Ticketclosed
Thackwray Logistics · Search not filtering correctly by date range
The date range was ignored when combined with a status filter in the dashboard view. BG-Demo reproduced the fault and deployed a fix on 14 Jul 2026.
What happened
What this says
As at Fri 9 Oct 2026The date range was ignored when combined with a status filter in the dashboard view. BG-Demo reproduced the fault and deployed a fix on 14 Jul 2026.
Problem: Josh Pearce reported that filtering orders by status and date range together ignored the date range, and the fault persisted after clearing the browser cache. He said everything else was working well.
Handling: Bethan Lister asked him to test the date filter alone, then reproduced the fault on 14 Jul 2026 and deployed a fix that morning. The first response was logged at 332 minutes, and the ticket was solved on 27 Jul 2026 and closed on 31 Jul 2026.
Watch: The record does not show when Josh confirmed the fix worked.
Details
Updated 9 Oct 26Trail
created · Josh Pearce 13 Jul 2026 13:19Hi there, I've found an issue with the search function. When I filter orders by status and date range together, the date filter seems to be ignored and only the status filter applies. I've tried clearing my browser cache but it persists. Everything else is working well though. Thanks, Josh- Public reply · Josh Pearce 13 Jul 2026 16:39Just to add, I've tested this with a couple of different date ranges and it's happening consistently in the dashboard view.
- Public reply · Bethan Lister 13 Jul 2026 18:51Thanks, Josh. Just so I've got this right, you're seeing the status filter apply but the date range is being ignored, yeah? Can you try that with just the date filter on its own and tell me what you see?
- Public reply · Bethan Lister 14 Jul 2026 16:46I've just reproduced this on my end with the same filters. We found the cause and deployed a fix this morning. Can you try again now and tell me what you see?
- Status change · 31 Jul 2026 23:59