Ovenden Software

The executed order form, MSA and DPA, all signed 10 May 2024, set a Growth subscription at £40k net from 24 May 2024 to 23 May 2025. No document covers any term after that date. The two drafts on file match the executed figures.

Executed: the order form signed 10 May 2024 sets the Growth tier from 24 May 2024 to 23 May 2025 at £44k list less 10%, net £40k, plus £12k one-off implementation. It is billed annually in advance on 30-day terms and applies over the MSA on price or service levels.

Executed: the MSA and the data processing agreement were signed the same day. The MSA repeats the order form's Growth terms, and the DPA makes Ovenden Software controller and BG-Demo processor.

Open items: two drafts remain on file, the proposal v1 of 3 Apr 2024 and the MSA v2 of 24 Apr 2024, which is marked not for signature. The executed copies superseded both on 10 May 2024.

Open items: the proposal issued 8 Apr 2024 has a stored status of final, not executed. It quotes the same £40k and a £52k deal amount that includes implementation, so it is not contract.

Contradictions: no document disagrees with another on price, service levels or dates. The draft MSA left the service credit wording under review, and the executed order form settles it at 10% of one month's fee, for availability only.

Contradictions: the onboarding plan of 29 May 2024 calls £40k annual recurring revenue. That is the plan's own label. The order form gives £40k as a first-term net price, and the 10% discount applies to the first term only.

Commitments: the order form commits to 99.5% availability, a P1 first response of 1 hour and the availability credit, all for the term ending 23 May 2025. The DPA's obligations on processing instructions, sub-processors and deletion run while services continue.

Gaps: all eight documents were read. No document shows a renewal, an auto-renewal, a notice period or any order form after 23 May 2025, so what governs the account at 9 Oct 2026 is not shown.

Gaps: the documents name the customer signatory only by title. No connector go-live dates are stated.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026