Ovenden Software - Master Services Agreement (signed)
Documentexecuted Ovenden Software · contract · executed · 10 May 2024
Executed MSA for B-Viz on the Growth tier, signed 10 May 2024, running 24 May 2024 to 23 May 2025. Availability 99.5%, P1 first response one business hour, subscription £40k net after a 10% discount from £44k list.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA for B-Viz on the Growth tier, signed 10 May 2024, running 24 May 2024 to 23 May 2025. Availability 99.5%, P1 first response one business hour, subscription £40k net after a 10% discount from £44k list.
What it is: the executed Master Services Agreement between BG-Demo and Ovenden Software for B-Viz on the Growth tier, with implementation. It states "Signed on 10 May 2024" and the term runs 24 May 2024 to 23 May 2025.
Commits: the subscription is "1 unit at £44k list, £40k net annual recurring after 10% discount", billed annually in advance on 30-day payment terms. Implementation is "1 unit at £12k, one-off, eight weeks", and total contract value is £52k.
Service levels: availability 99.5%, P1 first response one business hour, and a service credit of 10% of one month's fee where availability is missed. These match the standard Growth terms, apart from the credit figure, which the brief sets at 10% for Growth.
Not settled: the text states no renewal clause, auto-renewal or notice period, and the term ended on 23 May 2025. It does not show what governs the account after that date, nor who signed for Ovenden Software, which is given only as "Authorised signatory". The discount applies to the first term only.
As found in this document
As at Fri 9 Oct 2026- Date end23 May 2025Source: the AI read of this record
- Date signed10 May 2024Source: the AI read of this record
- Date start24 May 2024Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responseone business hourSource: the AI read of this record
- Service credit10% of one month's fee where availability is missedSource: the AI read of this record
- Subscription1 unit at £44,000 list, £39,600 net annual recurring after 10% discountSource: the AI read of this record
- Implementation1 unit at £12,000, one-off, eight weeksSource: the AI read of this record
- Total contract value£51,600Source: the AI read of this record
- BillingAnnual, in advanceSource: the AI read of this record
- Payment terms30 daysSource: the AI read of this record
The document
Body
Ovenden Software - Master Services Agreement
Status: Executed
Parties
BG-Demo (the Supplier) and Ovenden Software (the Customer).
Services
The Supplier provides B-Viz on the Growth tier, including implementation as set out below.
Term and fees
| Item | Detail |
|---|---|
| Start date | 24 May 2024 |
| End date | 23 May 2025 |
| Subscription | 1 unit at £44k list, £40k net annual recurring after 10% discount |
| Implementation | 1 unit at £12k, one-off, eight weeks |
| Total contract value | £52k |
| Billing | Annual, in advance |
| Payment terms | 30 days |
Service levels
- Availability: 99.5%.
- P1 first response: one business hour.
- Service credit: 10% of one month's fee where availability is missed.
Signatures
Signed on 10 May 2024.
For BG-Demo: Account Executive
For Ovenden Software: Authorised signatory
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on subscription