Ovenden Software - Security Questionnaire
Documentfinal Ovenden Software · security questionnaire · final · 29 Mar 2024
BG-Demo's answers to a security questionnaire for Ovenden Software, covering the Growth tier only, prepared 29 Mar 2024. It states availability of 99.5%, P1 response of one business hour and credits at ten per cent of one month's fee. No price is stated.
What it says
What this says
As at Fri 9 Oct 2026BG-Demo's answers to a security questionnaire for Ovenden Software, covering the Growth tier only, prepared 29 Mar 2024. It states availability of 99.5%, P1 response of one business hour and credits at ten per cent of one month's fee. No price is stated.
What it is: a BG-Demo-authored questionnaire, stored as final, version 1, prepared on 29 Mar 2024 by Tobias Renwick. It states "This questionnaire reflects the Growth tier only."
Commits: the answers quote 99.5% availability and one business hour for a P1 incident. Credits "cover availability only, at ten per cent of one month's fee".
Unusual: nothing departs from the standard Growth terms. Single sign-on is stated as "Not on the Growth tier", and SCIM sits with Enterprise.
Not settled: it is not a contract and gives no price, term, renewal date or signatory. It is over two years old at the as-of date, so it does not show the current tier or terms. The executed order form decides those.
As found in this document
As at Fri 9 Oct 2026- Availability target99.5% for the Growth tier.Source: the AI read of this record
- P1 incident response timeOne business hour for the Growth tier.Source: the AI read of this record
- Service credit for availability breachFor Growth, credits cover availability only, at ten per cent of one month's fee.Source: the AI read of this record
Body
Ovenden Software - Security Questionnaire
Status: Final. Version 1.
Prepared on 29 Mar 2024 by Tobias Renwick, Chief Technology Officer and Co-founder, BG-Demo.
Account owner: Tom Ashdown. Customer success manager: Marcus Bell. Tier covered: Growth.
Questions and answers
| Question | Answer |
|---|---|
| Which tier does this questionnaire cover? | Growth |
| Where is customer data stored and processed? | B-Viz is built and run inside the customer's own Snowflake account. |
| Is single sign-on available? | Not on the Growth tier. Single sign-on and SCIM are part of the Enterprise tier. |
| What is the availability target? | 99.5% for the Growth tier. |
| What is the response time for a P1 incident? | One business hour for the Growth tier. |
| What service credit applies to an availability breach? | For Growth, credits cover availability only, at ten per cent of one month's fee. |
| How are user and connector limits applied? | The Growth user allowance and the Growth connector allowance apply. Additional users and connectors are available as add-ons. |
| Where are data processing terms documented? | In the data processing agreement and the master services agreement with the |
Read the whole document (1,416 characters)
customer. | | Who should we contact about security? | Tobias Renwick, through the account team. |
Notes
This questionnaire reflects the Growth tier only. Answers for other tiers are given separately on request.