Marlcliff Security Services

All 17 documents read. The renewal order form signed 26 May 2026 sets Growth at £44k a year, 40 users, 5 Jun 2026 to 4 Jun 2027, with availability-only credits. First-term paper at £40k has expired. The earlier drafts are superseded.

Executed: the renewal order form signed 26 May 2026 renews Growth for 40 users from 5 Jun 2026 to 4 Jun 2027 at £44k a year, annual in advance. It was signed by Nigel Fairbrother, Finance Director, and Lewis Kerr.

Executed, earlier: the master agreement, data processing agreement and first-term order form were all signed 22 May 2025. The first-term order form set £40k a year after a 10% first-term discount, plus a £12k implementation fee, and ended 4 Jun 2026.

Open items: the draft proposal of 9 Apr 2025, the draft master agreement of 2 May 2025 and the draft renewal proposal of 30 Mar 2026 are superseded by executed paper. The security questionnaire of 28 Mar 2025 still shows five answers marked To confirm.

Next renewal: the 4 Jun 2027 end needs written agreement, with no auto-renewal. The 28 Jul 2026 QBR says the next renewal moves to the current list price, but no proposal for it exists yet.

Contradictions: the 2026 renewal order form says it sits under a Master Subscription Agreement, while the signed agreement of 22 May 2025 is a Master Services Agreement. The draft proposal of 9 Apr 2025 says no discount was agreed, but the executed first-term order form applies a 10% discount.

These differences change no price. The draft master agreement and the renewal proposals match the executed figures.

Commitments: the renewal order form commits to the following.

• 99.5% availability and a P1 first response of 1 business hour.
• A nightly refresh complete by 07:00 customer local time on business days.
• A credit of 10% of one month's fee, for availability only. Late refreshes earn no credit.
• Payment 30 days from the date of invoice.

Commitments, data processing: the data processing agreement adds breach notice without undue delay and no data transfer outside the United Kingdom without instruction. It prevails on personal data.

Gaps: the documents do not show whether the £44k renewal invoice was issued or paid. The renewal order form sets the connector count only as the standard Growth allowance.

No document names a customer sponsor. The QBRs label £40k and later £44k as contracted recurring revenue, which accounting has not confirmed.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026