Marlcliff Security Services - Master Services Agreement (signed)
Documentexecuted Marlcliff Security Services · contract · executed · 22 May 2025
Executed agreement signed 22 May 2025 for B-Viz Growth, with a subscription of £40k a year after a 10% first-term discount. It commits to 99.5% availability and a P1 first response of one business hour. The term ended 4 Jun 2026.
What it says
What this says
As at Fri 9 Oct 2026Executed agreement signed 22 May 2025 for B-Viz Growth, with a subscription of £40k a year after a 10% first-term discount. It commits to 99.5% availability and a P1 first response of one business hour. The term ended 4 Jun 2026.
What it is: the executed order form and master agreement between BG-Demo and Marlcliff Security Services. It states "This agreement and the order lines below together form the executed order form."
Commits: the subscription is "billed annually in advance" with invoices "payable within 30 days of the invoice date". Availability is 99.5%, P1 first response is one business hour, and the service credit is 10% of one month's fee.
Unusual: the 10% discount applies to the first term only. The total contract value of £52k includes the one-off implementation fee and "must not be read as an annual price". The credit is availability only, not data freshness.
Not settled: the agreement ends on 4 Jun 2026 "unless the parties agree a renewal in writing", and renewal pricing is agreed separately. It does not show whether a renewal was signed, which connectors were agreed or their go-live dates, or the customer signatory's name.
As found in this document
As at Fri 9 Oct 2026- Date end4 Jun 2026Source: the AI read of this record
- Date renewal4 Jun 2026Source: the AI read of this record
- Date signed22 May 2025Source: the AI read of this record
- Date start5 Jun 2025Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first responseone business hourSource: the AI read of this record
- Service credit10% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Subscription price£39,600 annual recurringSource: the AI read of this record
- Implementation fee£12,000 one-offSource: the AI read of this record
- Billingbilled annually in advanceSource: the AI read of this record
- Payment termspayable within 30 days of the invoice dateSource: the AI read of this record
The document
Body
Marlcliff Security Services - Master Services Agreement (signed)
Status: Executed Version: one Date of signature: 22 May 2025 Subscription start: 5 Jun 2025 Subscription end: 4 Jun 2026
Parties
This agreement is made between:
- BG-Demo, a London data business, the supplier of B-Viz ("BG-Demo"); and
- Marlcliff Security Services, of Bristol, a manned guarding, mobile patrol and alarm-monitoring company ("the Customer").
The BG-Demo account owner is Lewis Kerr. The customer success manager is Daniel Okafor.
Background
The Customer wishes its account managers, its control room and its credit control team to see each client's sites, incidents, calls and invoices together. BG-Demo will provide B-Viz on the Growth tier, built and run inside the Customer's own Snowflake account, together with a fixed-fee implementation to get the Customer live.
This agreement and the order lines below together form the executed order form. Where any earlier quote, proposal or draft differs from this signed copy, this signed copy applies from the date of signature.
Part A: Definitions
Read the whole document (4,899 characters)
- Services means the B-Viz subscription on the Growth tier and the implementation described in Part B.
- Term means the period from the subscription start date to the subscription end date shown above.
- Connector means a configured link between a Customer system and B-Viz.
- P1 means a priority one incident, where the Services are unavailable or materially unusable for the Customer.
Part B: Order lines
| SKU | Description | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Viz Growth subscription, annual | 1 | £44k | 10% | £40k | Yes |
| IMP-GROWTH | Implementation for Growth, eight weeks, up to eight connectors | 1 | £12k | 0% | £12k | No, one-off |
Summary of value
| Item | Amount |
|---|---|
| Annual recurring subscription | £40k |
| One-off implementation fee | £12k |
| Total contract value | £52k |
The 10% discount applies to the subscription for this first term only. All amounts are stated exclusive of VAT.
Part C: Term and billing
- The subscription runs from 5 Jun 2025 to 4 Jun 2026.
- The subscription is billed annually in advance. The implementation fee is a one-off charge.
- Invoices are payable within 30 days of the invoice date.
- The annual recurring figure for this agreement is £40k. The total contract value of £52k includes the one-off implementation fee and must not be read as an annual price.
Part D: Implementation
BG-Demo will carry out the Growth implementation over eight weeks, covering up to eight connectors. The connectors to be configured, and any commitment on how quickly each goes live, are agreed in writing between the Customer and the BG-Demo team during onboarding. Delivery depends on the Customer giving timely access to its Snowflake account and to the source systems concerned.
Part E: Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | one business hour |
| Service credit | 10% of one month's fee |
| Credit basis | Availability only |
- If availability falls below the commitment above, the Customer may claim a service credit of 10% of one month's fee.
- The credit applies to availability only. It does not extend to data freshness on this tier.
- A service credit is a one-off remedy and does not change the contracted recurring amount.
Part F: Customer responsibilities
The Customer will keep its Snowflake account and the connected systems available to BG-Demo for the Services, will name a contact for onboarding, and will tell BG-Demo promptly when it changes a connected system, since a change at source can stop a connector loading.
Part G: Data and confidentiality
Customer data stays inside the Customer's own Snowflake account. BG-Demo will use it only to provide the Services. Each party will keep the other's confidential information confidential during the Term and afterwards, except where disclosure is required by law.
Part H: Renewal
This agreement ends on 4 Jun 2026 unless the parties agree a renewal in writing. The customer success manager will contact the Customer ahead of the end date to discuss renewal. Pricing for any renewal term is agreed separately, and first-term discounts do not carry over automatically.
Part I: General
This agreement is the whole agreement between the parties for the Services and replaces earlier quotes and drafts. Any change must be in writing and signed by both parties. English law applies.
Signatures
Signed for and on behalf of BG-Demo
- Name: Lewis Kerr
- Title: Account Executive
- Date: 22 May 2025
Signed for and on behalf of Marlcliff Security Services
- Title: Authorised signatory of the Customer
- Date: 22 May 2025
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount
- Total contract value of £51,600 includes one-off fee
- Connector go-live commitments agreed separately in onboarding