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Support: On 22 Apr 2026 the inventory connector stopped syncing, with its last records weeks old. Kate found the customer's API credentials had expired and asked them to refresh and re-test; the read calls it the second credential issue in months.

Check-in: On 17 Jun 2026 Marcus Bell reviewed usage with Lieke Hermans, who called the brain really useful and credited exception tracking with catching shipper problems early. She estimated a couple of percent on overall margin, not formally quantified, and said one WMS sync slowdown was fixed within the hour.

Renewal: Marcus put the end-of-year renewal on Lieke's radar and proposed another touchpoint in September. Lieke is not expanding yet but may add HR data as a new connector.

Billing: On 29 Jun 2026 Rachel Dunmore sent Karin Vossen invoice INV-176-0004 for the Growth tier subscription, £12k due by 29 Jul 2026, and asked for the PO number. The thread shows no customer response.

Open at the end: The read does not show whether the inventory credentials were refreshed. The margin benefit has no written value case, the renewal rests on Lieke alone, and the PO number and payment were unconfirmed.

Kickoff: Hamza Akhtar led the 5 Jan 2026 kickoff with Marcus Bell, Lieke Hermans and Stijn Gielen, setting an eight-week plan to connect the WMS, order system and finance. Stijn asked what happens if a connector breaks, and he is the sole technical contact.

Onboarding: Calls on 12 Jan 2026, 27 Jan 2026, 2 Feb 2026 and 9 Feb 2026 covered data validation, mappings and the plan to start with three connectors. Lieke said more connectors could follow later, leaving five of the eight included unused.

Support: On 11 Feb 2026 the order system connector returned no records during onboarding, and Kate advised waiting for the historical load. On 17 Mar 2026 dashboards showed stale data because the nightly refresh timed out on the BG-Demo side, and Kate fixed it.

Training: The 20 Feb 2026 email thread set early March training with Lieke. On 27 Feb 2026 Hamza trained Lieke and Stijn, and Stijn said the brain was spotting shipment exception patterns the team had not seen. Go-live was set for the following week.

Open at the end: Invoice INV-176-0003 for £12k ex VAT was sent on 30 Mar 2026 with the PO number requested and no reply in the thread. Stijn is the only admin. The evidence does not show whether go-live happened or how usage developed.

Demos: On 14 Oct 2025 Priya Raman and Anya Petrova demoed Growth to Lieke Hermans and Stijn Gielen, quoted at £44k a year plus £12k implementation. Matteo Ricci confirmed scope on 23 Oct 2025, with Stijn as main contact and sole admin.

Proposal: On 3 Nov 2025 CFO Jeroen Coenen asked about year two and was told the price stays at £44k unless they expand. The price book's v2 step-up for v1 customers at renewal may conflict, so the promise needs checking.

Proposal email: On 5 Nov 2025 Jeroen called the proposal solid and asked whether £62k covers implementation and subscription. Matteo said yes.

Negotiation: On 26 Nov 2025 Karin Vossen asked for a discount because budget is tight. Matteo offered ten percent off year one, tied to signing the following week, with year two at full price.

Phasing: On 27 Nov 2025 Lieke asked to phase the implementation around her team's capacity.

Order form and invoices: Priya sent the order form on 10 Dec 2025, and Jeroen promised the signed copy that day. Invoices followed on 15 Dec 2025 (net £12.0k, due 14 Jan 2026) and 29 Dec 2025 (net £12.5k, due 28 Jan 2026), with no customer reply.

Open at the end: The executed order form and payments are not shown. The 26 Nov 2025 call promised go-live before year-end, while the 10 Dec 2025 email planned kickoff for early January.

Period: this digest rests on one read, the 23 Sep 2025 discovery call with Lieke Hermans and CFO Jeroen Coenen, run by Priya Raman.

Problem: Lieke described shipper data, WMS and invoices in three separate systems. Jeroen said understanding what each shipper costs to service is opaque.

Customer view: Jeroen's interest is commercial: "If the brain can surface that, it's valuable." He asked about timing, price, connectors and support, and said the date is on their budget planning calendar.

Commercial: Priya quoted Growth at forty-four thousand a year plus a twelve thousand implementation. Jeroen put the first year at sixty-two all-in and Priya confirmed it. Lieke asked about going beyond eight connectors, which could mean an additional connectors add-on.

Open at the end: Priya was to send Stijn a demo invite on their own data and send Jeroen a pricing and terms summary for procurement. Lieke was to bring Stijn into the next conversation.

Risks: Stijn was not on the call, so connector needs are unconfirmed. The mid-December signing target is tight, and procurement has not yet seen the terms. The evidence does not show what happened after the demo.