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Email thread

Marcus Bell asked CFO Jeroen Coenen on 29 Sep 2026 for a thirty-minute call before the Growth tier renews at the end of December, citing usage growth and possible expansion. There is no customer response in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell asked CFO Jeroen Coenen on 29 Sep 2026 for a thirty-minute call before the Growth tier renews at the end of December, citing usage growth and possible expansion. There is no customer response in the thread.

Ask: Marcus Bell, Customer Success Manager, offers Jeroen Coenen a thirty-minute usage review ahead of the Growth tier renewal. He also floats expansion through more users or additional connectors.

Customer view: there is no customer response in the thread, so the evidence does not show Jeroen's position on renewal, price or expansion.

Next: the call is not yet booked. Price is not raised in the email, and a customer still on v1 terms would move to the v2 list at this renewal.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages1

First message2026-09-29

Last message2026-09-29

Emailmade from

Messages

Marcus Bell 29 Sep 2026 16:02
to Jeroen Coenen
Hi Jeroen, I wanted to reach out about your Growth tier subscription which is set to renew at the end of December. Your team has been doing great with the brain. I've pulled the numbers and you've gone from around four active users in February to nearly ten now, and you've really built out your dashboards. As we head into the renewal conversation, I'd be happy to jump on a call to review your usage, chat about what's working well and explore whether you'd like to expand. More users, additional connectors, or anything else that would help. Shall we book thirty minutes sometime in the next few weeks? Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help