- Last contact 20 Mar 25
- made from
Who they are
Insight
As at Fri 9 Oct 2026Lily Harker was the day-to-day admin and heaviest user at Kettlewell Lettings. Her platform user was deactivated on 26 Mar 2025, and the records show no later activity from her. Check who now covers admin and connector credentials.
Role: Lettings Administrator in Harrogate and the CRM admin contact. Her platform user was created on 27 Mar 2024 and deactivated on 26 Mar 2025. She ran connector credentials and raised most tickets, mainly how-to and data questions.
Influence: Victoria Spence led the buying decision. Lily shaped adoption and was the main source of questions. The 24 Apr 2024 call named her as a key-person risk, with Victoria not a confident user.
Watch: The last ticket on record is from Mar 2025, close to her deactivation. The records do not show why she was deactivated or who took over admin. A second admin was requested at kickoff, but no naming is shown.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kettlewell Lettings | Lettings Administrator | admin | lily.harker@kettlewell.example |
Activity
- 20 Mar 2025eventBG-Demo webinar
+28
- 7 Mar 2025ticketHow do I pin a search to the home page?
- 21 Feb 2025ticketWeekly email summary of enquiries
- 4 Dec 2024ticketExport button greyed out
- 31 Oct 2024ticketFilter goes blank after first page
- 23 Oct 2024ticketRecent bookings missing from lettings page
- 14 Oct 2024ticketAdmin access for lettings only
- 23 Sep 2024ticketExport of properties with current tenants
- 10 Sep 2024ticketDuplicate landlords in contacts list
- 14 Aug 2024ticketHow do I add a new team member?
- 20 Jun 2024eventBG-Demo webinar
+20
- 17 Jun 2024email threadOur webinar on Thursday
- 13 Jun 2024eventBG-Demo Customer Day
+28
- 4 Jun 2024email threadCome along to our Customer Day
- 13 May 2024callKettlewell Lettings / BG-Demo – Training
- 24 Apr 2024callKettlewell Lettings / BG-Demo – Onboarding
- 23 Apr 2024ticketSeeing recently updated pages
- 15 Apr 2024callKettlewell Lettings / BG-Demo – Onboarding
- 10 Apr 2024callKettlewell Lettings / BG-Demo – Onboarding
- 8 Apr 2024ticketHow do I add colleagues to the lettings pages?
- 3 Apr 2024email threadKickoff follow-up and next steps
+1
- 2 Apr 2024callKettlewell Lettings / BG-Demo – Kickoff
+1
- 12 Feb 2024callKettlewell Lettings / BG-Demo – Demo
+1