What happened
What this says
As at Fri 9 Oct 2026Lily Harker asked how to add the lettings team to the pages they need, as the welcome email did not say how. Bethan Lister said she would send numbered steps, and the ticket was closed on 19 Apr 2024.
Problem: Lily Harker was setting up the lettings team on the new system and could not find how to give colleagues access to pages.
Handling: Bethan Lister said she would send the steps as a numbered list and asked Lily to say what she saw on screen. The ticket was solved on 15 Apr 2024, but the record does not show whether the steps worked.
Watch: Setting up a whole team suggests wider use, though the record does not show how many colleagues are being added.
Details
Updated 9 Oct 26Trail
- created · Lily Harker 8 Apr 2024 17:55Hi, I'm setting up our lettings team on the new system and wondered how to add colleagues to the pages they need. I've been through the welcome email but it doesn't say how. Thanks, Lily
- Public reply · Bethan Lister 8 Apr 2024 20:13Hi Lily, thanks for getting in touch. Just so I've got this right, you're adding the whole lettings team and need to know how to give them access to the pages? I'll send you the steps in a numbered list. Can you try that and tell me what you see on your screen? Thanks, Bethan
- Status change · 19 Apr 2024 23:59