Victoria Spence
Person
Kettlewell Lettings · champion
Victoria Spence was the day-to-day champion at Kettlewell Lettings from discovery in Jan 2024. She asked about 36% of the organisation's questions in the year before her platform user was deactivated. Her last calls show falling usage and an unproven value case.
Who they are
Insight
As at Fri 9 Oct 2026Victoria Spence was the day-to-day champion at Kettlewell Lettings from discovery in Jan 2024. She asked about 36% of the organisation's questions in the year before her platform user was deactivated. Her last calls show falling usage and an unproven value case.
Role: Head of Lettings in Harrogate and the CRM champion. She ran the rollout day to day, while Hugo Fawcett confirmed he alone signs. Her platform user was created on 30 Mar 2024 and deactivated on 26 Mar 2025. She was not an admin; Lily Harker was.
Influence: she shaped scope and adoption and took written material to the director. She called the price a stretch and wanted discounts in writing. The signals record shows she asked 1757 of 4850 questions, 36% of the organisation's questions, from Mar 2024 to Feb 2025.
Watch: on 6 Jan 2025 she could not tell her finance person what B-Viz costs or returns. The evidence does not show whether the renewal was signed or why her user was deactivated.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kettlewell Lettings | Head of Lettings | champion | victoria.spence@kettlewell.example |
Activity
- 18 Feb 2025callKettlewell Lettings / BG-Demo – Renewal
+1 - 6 Jan 2025callKettlewell Lettings / BG-Demo – Check In
- 24 Dec 2024dealKettlewell Lettings – Renewal
- 29 Nov 2024ticketInvoice status for our renewal
- 2 Sep 2024callKettlewell Lettings / BG-Demo – Check In
- 22 Aug 2024email threadCatching up on how the team is finding it
- 18 Jun 2024ticketCalendar export missing the final day
- 10 Jun 2024ticketSearch returns duplicate results
- 13 May 2024callKettlewell Lettings / BG-Demo – Training
- 15 Apr 2024callKettlewell Lettings / BG-Demo – Onboarding
- 10 Apr 2024callKettlewell Lettings / BG-Demo – Onboarding
- 3 Apr 2024email threadKickoff follow-up and next steps+1
- 2 Apr 2024callKettlewell Lettings / BG-Demo – Kickoff+1
- 22 Mar 2024email threadKickoff: what we need from you
- 6 Mar 2024email threadTerms for your Starter order
+1 - 5 Mar 2024callKettlewell Lettings / BG-Demo – Negotiation+1
- 26 Feb 2024email threadProposal for Kettlewell Lettings
- 23 Feb 2024callKettlewell Lettings / BG-Demo – Proposal
- 12 Feb 2024callKettlewell Lettings / BG-Demo – Demo
+1 - 31 Jan 2024callKettlewell Lettings / BG-Demo – Discovery
- 18 Jan 2024dealKettlewell Lettings – New