Kettlewell Lettings / BG-Demo – Negotiation
Callcompleted
Kettlewell Lettings · 5 Mar 2024 13:45
Hugo asked for flexibility on the £26k figure. Owen offered a first-term discount only, to be signed by 13 Mar 2024, with the percentage to be confirmed in writing. Hugo will sign if the paper matches.
What was said
What this says
As at Fri 9 Oct 2026Hugo asked for flexibility on the £26k figure. Owen offered a first-term discount only, to be signed by 13 Mar 2024, with the percentage to be confirmed in writing. Hugo will sign if the paper matches.
What happened: Owen Tallis joined Priya, Hugo Fawcett and Victoria Spence. Hugo confirmed he alone signs and Victoria is the champion running it day to day.
Customer view: Hugo said the figure is a lot for the size of the team. Victoria asked to keep the first term at a sensible level while they are still finding their feet.
Commercial: Owen offered a first-term discount in the order form, signed by 13 Mar 2024, with no discount at renewal. The percentage was not stated and Owen must approve it before anything is sent.
Watch: Hugo wants terms in writing and will sign only if the paper matches what was discussed. The evidence does not show whether the order form was signed.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Owen to confirm the discount percentage in writing after checking approvals.
- Priya to send the revised order form with the 13 Mar 2024 date on the front, copied to Owen first.
- Hugo to review and sign by 13 Mar 2024, with Priya chasing on the Monday before.
Risks
As at Fri 9 Oct 2026- Hugo finds the £25,500 figure heavy for a small team and may not sign if the discount disappoints.
- The signing deadline of 13 Mar 2024 depends on the revised order form going out promptly with an approved discount.
Opportunities
As at Fri 9 Oct 2026- Hugo is ready to sign this week provided terms are agreed and written down.
- Victoria is an engaged champion who will run the rollout day to day.
Transcript
Owen TallisAfternoon all. Right, where are we against the date? We're aiming for 13 Mar 2024, yes?
Priya RamanHi Owen. Yes, 13 Mar 2024 is the target. Hugo's here and Victoria too. The breakdown went over, and Hugo has a few points on it.- Owen TallisGood. What's the next dated step, then? I want a single date and a name against it.
Hugo FawcettI think that's me. I'd like to get the terms settled this week, and then I'll sign, provided we're agreed.- Owen TallisRight. Who signs on your side? Just to be clear, is that you alone?
- Hugo FawcettYes, it's me. Victoria's the champion and she'll run it day to day.
- Owen TallisLovely. So the paper is for you. Priya, what's the figure on the paper?
- Priya RamanIt's £25,500, as in the proposal and the breakdown. Hugo's asked for a bit of flexibility on the first term.
- Hugo FawcettI did. The figure's a lot for us, given the size of the team. I'd like to see something on the first term.
- Owen TallisI can see that. We can look at a discount on the first term, but it has to be in the order form, and it has to be signed by 13 Mar 2024. There's no discount at renewal, I'm afraid. That's not how we do it.
- Hugo FawcettFine. What percentage are we talking about?
- Owen TallisI'll confirm the number in writing once I've checked it against approvals. Priya, don't put a figure in an email until I've signed it off.
- Priya RamanOf course. Happy to make this easy. I'll make sure the deadline's on it, so there's a clear reason to decide by 13 Mar 2024.
Victoria SpenceThank you. We'd like to keep the first term to a sensible level, because we're still finding our feet with it.- Owen TallisThat makes sense, Victoria. But let's not discount twice. We'll do one, it's the one you're seeing now, and then the price is what it is. Clear?
- Hugo FawcettClear. Just so I've got it, the discount is only on the first term, and the figure before that is £25,500?
- Owen TallisYes, that's right. The discount only applies to the first term and then it falls away. The £25,500 is the figure on the paper, and I'll confirm the adjusted figure in writing.
- Hugo FawcettOkay. I'd like the terms in writing before I sign anything. Can you do that?
- Owen TallisYes. Priya will send it, and I'll check it before it goes. I don't want anything going out that I haven't seen.
- Priya RamanHappy to. I'll send over the revised order form this afternoon, and I'll flag the 13 Mar 2024 date clearly on the front.
- Hugo FawcettThank you. I think that's everything. Oh, one question, the team wants to know if the training is included.
- Priya RamanYes, the training's in the proposal. A short session for the team and an extra session for the admin person.
- Owen TallisRight, good. Let's close this out. Priya, put the next dated step in the notes: Hugo reviews the revised order form and signs by 13 Mar 2024, and you chase on the Monday before.
- Hugo FawcettAgreed. I'll sign by then, if the paper matches what we discussed.
- Owen TallisLovely. Let's pick this up when the order form's ready.
- Hugo FawcettSorry, I'm back, I'd dropped off for a second. Did we settle the training?
- Priya RamanYes, it's in the proposal, and I'll confirm the dates once we've signed.
- Owen TallisGood. Priya, copy me on the order form before it goes out. I want to see the figures with the discount on them.
- Owen TallisRight, I'm off to another call. Thanks all.
- Priya RamanWill do, Owen.
- Hugo FawcettThanks all.
- Victoria SpenceBye.