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Langstrath Hotels logo

Langstrath Hotels

Lost£0

AI facts

As at Fri 9 Oct 2026

Langstrath Hotels, a Keswick hospitality business, has no contract with BG-Demo. Lewis Kerr sent a Starter proposal on 19 Aug 2025 at an annual price of £20k and a deal amount of £26k, following a draft of 14 Aug 2025, and neither was executed. No platform usage, tickets or invoices are on record. The deal was closed lost on 4 Sep 2025 with security review as the lost reason, and no deal is open. The last interaction was 19 Aug 2025.

Read from 3 calls · 2 email threads · 1 deals · 3 people · 2 documents, newest 19 Aug 25

Profile

Updated 9 Oct 26
  • IndustryHospitalitySource: CRM company record
  • Websitelangstrath.exampleSource: CRM company record
  • CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
  • HQ cityKeswickSource: CRM company record
  • Size260 employeesSource: CRM company record
  • CRM ownerLewis KerrSource: CRM company record · Account Executive
  • TypeProspectdiffersSource: contracts and invoices (signals) · CRM stage lost · The sources disagree
  • StateLostSource: AI assessment · As at Fri 9 Oct 2026 · written 21 Oct 2026

AI opinion

As at Fri 9 Oct 2026

Lost, because the only Starter deal closed lost on security review on 4 Sep 2025 and no interaction with Langstrath Hotels is recorded since 19 Aug 2025. The champion and buyer were positive, so written security answers for Robbie Tyson could reopen a conversation.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

Key facts

Updated 9 Oct 26
  • Last contact19 Aug 2025Call: Langstrath Hotels / BG-Demo – Proposal · 416 days before 9 Oct 2026
Computedmade from

Next step

As at Fri 9 Oct 2026
What
Lewis Kerr sends Henry Graves the outstanding written security answers and asks for a follow-up session that includes Robbie Tyson, the IT Manager. Re engage
Who
Lewis Kerr Lewis Kerr
When
This week by 9 Oct 2026
Why
Lewis Kerr should reopen Langstrath Hotels with Henry Graves by sending the written security answers that were still owed when the Starter deal closed lost on security review on 4 Sep 2025, and ask for a call that includes Robbie Tyson.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

The story

As at Fri 9 Oct 2026
Lost

Lost: Langstrath Hotels' only deal, a Starter proposal, was closed lost on 4 Sep 2025 on security review. No order form was executed and there has been no contact since 19 Aug 2025. Lewis Kerr leads a win-back built on the written security answers that were still owed.

Lost: Langstrath Hotels has no contract with BG-Demo. Its only Starter deal, at £20k a year with a £26k deal amount, closed lost in the CRM on 4 Sep 2025, and neither the 14 Aug 2025 draft nor the 19 Aug 2025 proposal was executed.

There is no platform usage, no tickets and no invoices on record. Lewis Kerr worked the deal with Philippa Dalzell, Head of Guest Services and champion, and Henry Graves, Managing Director, and both were positive.

No interaction is recorded since 19 Aug 2025. The main risk is the security objection: the written security answers were still owed, and Robbie Tyson, the IT Manager, was never engaged.

Lewis should send Henry the security answers drafted by Hannah Lowe and ask for a session that includes Robbie, copying Philippa, by 9 Oct 2026. He should bring a fresh Starter quote at the v2 list of £22k.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

ARR journey

No ARR history: no order forms or invoices for this organisation.

Accountingmade from

Finance read

As at Fri 9 Oct 2026

Prospect, one lost starter deal

Standing No invoices

Langstrath Hotels has no ARR and no billing. Its one new Starter deal was closed lost on 4 Sep 2025, with security review as the lost reason. The CRM stage is lost.

  • No order form and no ARR
  • Starter deal lost on security review
  • No open deals
The analysis

Recurring revenue: No order form has started, so there is no ARR. CRM ARR, the invoiced run rate and order-form ARR are all £0, so the records agree.

Next commitment: None. No renewal or open deal is on record.

Billing: There are no invoices, so nothing is overdue or disputed.

Deals: The new Starter deal showed an amount of £26k and an annual value of £20k. It was closed lost on 4 Sep 2025 with the lost reason security_review. The owner, Lewis Kerr, is active in HR.

Made from 1 deal · 2 fact tables

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

History by quarter

As at Fri 9 Oct 2026

Each earlier quarter in one AI digest of its calls, email threads, tickets and news, newest first; from 1 Jul 2026 the assessment reads every one of them itself.

  1. Q3 2025

    Q3 2025: Starter proposal for five hotels

    Langstrath Hotels moved from discovery to a Starter proposal of £26k in total. Sentiment was positive throughout. Scope, price lock, security, permissions and refresh timing were still owed in writing, and no signed order form is shown.

    The analysis

    Discovery: On 22 Jul 2025 Philippa Dalzell described guest feedback arriving from several channels with her as the only reader. Henry Graves, the Managing Director, wants early warning and said reservations would want it too.

    Price: Henry asked for a number first, and Lewis Kerr quoted £26k on the Starter tier. The 22 Jul 2025 email recap repeated a Starter proposal of £26k in total, with a decision targeted for 4 Sep 2025.

    Demo: On 4 Aug 2025 Hannah Lowe ran the demo on Langstrath's own feedback and Philippa confirmed the answers matched the source comments. Henry was absent, and permissions by hotel, nightly refresh timing and the rota question were promised in writing.

    Follow-up: In the 5 Aug 2025 email Philippa asked to see front-of-house questions handled before agreeing. Lewis agreed and restated the £26k proposal.

    Proposal: On 19 Aug 2025 Lewis took Philippa and Henry through the Starter proposal, and Henry said "Then Starter it is, if the numbers hold." Lewis told him not to sign on a call, and the £26k is a proposal total, not an annual figure.

    Open at the end: Whether the proposal covers all five hotels or starts with one was unconfirmed. Written security and support answers, the price breakdown, permissions and refresh timing were owed, and the evidence does not show a signed order form. Langstrath wants to be live before spring bookings.

    Made from 3 calls · 2 email threads

    AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

Platform usage

No platform usage: this organisation has no tenant in product analytics.

Documents

Updated 9 Oct 26

2 documents in 1 folders. All documents

  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

No open deals.

Open tickets

No open tickets.

Helpdeskmade from

Activity

  • 19 Feb 2026eventBG-Demo webinar Alice Brewer, Richard Thorne, Nadia Osei, Warren Petrie, Ellen Cairns, Peter Mayes, Jo Fowler, Patricia Gleave, Mark Ellwood, Nikhil Rao, Sunil Kapoor, Fleur Jansen, Andrea Neumann, Ethan Brody, Deirdre Barry, Anita Mistry, Emma Haworth, Barry Coxon, Stephanie Lowes, Eleanor Pickering, Ruth Ackroyd, Mhairi MacLeod, Graham Rowntree, Gregory Tanaka, Bart Huisman, Noor el Amrani, Ilse de Graaf, Eva Mulder, Trevor Bulmer, Kayleigh Pounder, Shane Keane, Ronan Mulcahy, Marie Slack, Robbie Tyson, Brent Olson, Ed Eccles, Nicole Sullivan, Kevin Simmons, Justin Simmons, Tariq Saleem, Lauren Pilkington, Samuel Adeyemi, Neville HirstAlice BrewerRichard ThorneNadia Osei+40
  • 19 Aug 2025documentLangstrath Hotels - Proposal Lewis KerrLangstrath Hotels logoLewis Kerr
  • 19 Aug 2025callLangstrath Hotels / BG-Demo – Proposal Lewis Kerr, Philippa Dalzell, Henry GravesLangstrath Hotels logoLewis KerrPhilippa DalzellHenry Graves
  • 14 Aug 2025documentLangstrath Hotels - Proposal v1 Lewis KerrLangstrath Hotels logoLewis Kerr
  • 5 Aug 2025email threadFollowing up on the demo Lewis Kerr, Hannah Lowe, Philippa DalzellLangstrath Hotels logoLewis KerrHannah LowePhilippa Dalzell
  • 4 Aug 2025callLangstrath Hotels / BG-Demo – Demo Lewis Kerr, Hannah Lowe, Philippa DalzellLangstrath Hotels logoLewis KerrHannah LowePhilippa Dalzell
  • 22 Jul 2025email threadFollowing our discovery call Lewis Kerr, Philippa Dalzell, Henry GravesLangstrath Hotels logoLewis KerrPhilippa DalzellHenry Graves
  • 22 Jul 2025callLangstrath Hotels / BG-Demo – Discovery Lewis Kerr, Philippa Dalzell, Henry GravesLangstrath Hotels logoLewis KerrPhilippa DalzellHenry Graves
  • 4 Jul 2025dealLangstrath Hotels – New Lewis Kerr, Philippa DalzellLangstrath Hotels logoLewis KerrPhilippa Dalzell
  • 20 Mar 2025eventBG-Demo webinar Sofia Marchetti, Ed Duckworth, Elliot Allott, Helen Varley, Jennifer Moua, Megan Ibbotson, Poppy Hewins, Signe Mortensen, Tariq Mahmood, Lauren Bickerstaff, Josh Fairburn, Carl Ibbotson, Vincent Ackerley, Ellie Marchant, Nicholas Pengelly, Janet Readman, Lily Harker, Annika Lund, Uwe Hartmann, Philippa Dalzell, Bernd Zimmermann, Asif Illingworth, Brandon Sullivan, Claire Chevalier, Steve Greenhalgh, Jade Riley, Saskia Mendes, Wes Jago, Femi Olatunji, Ruud Verhoeven, Abi CoombesSofia MarchettiEd DuckworthElliot Allott+28
  • 19 Sep 2024eventBG-Demo webinar Nell Ashcombe, Callum Reid, Robert Vane, Roger Pickles, Graham Tovey, Marloes de Vries, Helen Varley, Ffion Rees, Owain Jenkins, Stijn Gielen, Glenys Routledge, Paul Hetherington, Leanne Partington, Danielle Novotny, Janet Readman, Aaron Crowther, Hans Kok, Henry Graves, Lewis Tait, Niels van Leeuwen, Toby Carswell, Kirsty Priestley, Graeme Charlton, Tyrell Haynes, Ailsa Dunlop, Iain Lumsden, Tracey BainbridgeNell AshcombeCallum ReidRobert Vane+24

Contacts

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • AI record not written yet
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds
  • Columns, left to right: Source rows, Raw things, AI summaries, People, Organisation, Organisation AI, Narratives, Pages

Langstrath Hotels' pages are written from 3 organisation-level AI texts (assessment / next steps), 1 period digest and 1 narrative-level AI text, which in turn draw on 7 AI summaries of 8 raw things (calls, tickets, emails, news), 1 usage read, 1 finance read, 3 people (3 with an AI write-up) and 2 staff (0 with an AI write-up), shown on 3 pages. 1 AI record in this trail is not written yet.

The trail as a list (block, record, entity, raw row)
Computedmade from
Sources AI · Calls · CRM · Documents · Events · Email

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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What the data covers

DataRecords
Organisations300
People at customers1,880
BG-Demo staff records (in post and leavers)65
Calls2,593
Email threads3,882
Support tickets1,502
Documents1,582
Deals403
Invoices365
Events49
News items147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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