Langstrath Hotels / BG-Demo – Proposal
Callcompleted
Langstrath Hotels · 19 Aug 2025 15:45
Proposal call on Starter with a stated total of £26k, not an annual figure. Langstrath wants to be live before spring bookings. Scope across five hotels, price lock and security answers are all still to be confirmed in writing.
What was said
What this says
As at Fri 9 Oct 2026Proposal call on Starter with a stated total of £26k, not an annual figure. Langstrath wants to be live before spring bookings. Scope across five hotels, price lock and security answers are all still to be confirmed in writing.
What happened: Lewis Kerr took Philippa Dalzell and Henry Graves through the Starter proposal. Henry said "Then Starter it is, if the numbers hold." Lewis told him not to sign on a call.
Customer view: Timing matters most to Philippa, who wants it live before spring bookings. Henry does not want to pay for something that sits on a shelf, and security was named as the first thing he will read.
Commercial: The £26k is the proposal total, not an annual figure. Whether it covers all five hotels or starts with one was left open, and Lewis would not promise a price he had not put in writing.
Watch: Several written answers are owed: the breakdown, security, support, and working session dates. The evidence does not show a signed order form. Initial scope is reservations and feedback forms.
Themes
As at Fri 9 Oct 2026Theme
Starter proposal, five hotels
Importance
upsell
Sentiment
positive
Voice
decision-maker
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Lewis Kerr to send the proposal, breakdown and working session dates on the day of the call.
- Solutions team to send the written security and support answers to Philippa and Henry.
- Lewis to confirm in writing whether the proposal covers all five hotels.
Risks
As at Fri 9 Oct 2026- Scope across all five hotels versus one is unconfirmed, so the Starter proposal may not match what Langstrath expects to buy.
- Henry Graves expects the written security answer first and has said he does not want shelfware.
- Spring bookings deadline puts pressure on getting working sessions booked in the next few weeks.
Opportunities
As at Fri 9 Oct 2026- Starter now with reservations and feedback forms, then guest messages later.
- Lewis said further hotels could be added into the same arrangement once usage is established.
Transcript
Lewis KerrAfternoon both. Can you hear me all right? I've got Philippa on screen, and I think Henry's joining too.
Philippa DalzellHi Lewis, you're clear. Henry's just dialling in, he was finishing something with the kitchen team.- Lewis KerrNo bother. Take your time.
Henry GravesI'm here, sorry. Hello. Go on, I've got until twenty to five.- Lewis KerrBrilliant, thanks Henry. What I'd like from today is to confirm what you're buying and by when, then I'll take you through the proposal and we can see where it sits.
- Philippa DalzellThat's the right order. We'd like it live before spring bookings open. Honestly the timing matters more to us than anything else.
- Lewis KerrUnderstood. So the aim is live before spring bookings, and the decision needs to land in time for that. Shall I bring the proposal up?
- Henry GravesYes. Tell me the number first, though.
- Lewis KerrThe proposal is on the Starter tier, and the total on it is £25,500. That's the total, not an annual figure, so I'd rather say that now than have it confuse anyone when they read it.
- Henry GravesRight. And that's all in?
- Lewis KerrThat's the total for the proposal, yes. I'll send the breakdown in writing so you can see what's in it, and everything we quote is ex VAT.
- Philippa DalzellThe thing I need to check is whether it covers all five hotels, or whether we start with one and see how it goes.
- Lewis KerrThat's the right question. I don't want to guess at it, so let's look at it properly and I'll confirm it in writing.
- Henry GravesI don't want to pay for something that sits on a shelf. We've done that before.
- Lewis KerrNor do I. That's why I'd rather we start with what you'll actually use and grow from there, than sell you the big version on day one.
- Henry GravesFine. Philippa, are you happy with the detail?
- Philippa DalzellMostly. The bit I'm less sure about is how much of our own work it takes. Reservations, guest messages, the feedback forms, that all sits with different people.
- Lewis KerrIt does, and that's a fair concern. Our solutions team would normally pick that up, so I'd like them to take you through it directly rather than me answering from memory.
- Philippa DalzellThat would help. I don't want to sit on it for a fortnight.
- Lewis KerrNo, I'll get that moving this week. Give me a moment, I'm just bringing the proposal up on screen.
- Lewis KerrRight, can you see it now?
- Philippa DalzellYes. Page one's the summary, and the detail's on page three.
- Henry GravesWho signs? Is it me or the board?
- Lewis KerrYou'd sign the order form, Henry. I'd be your contact through the process, and Philippa's team would be the day-to-day people. We'd want one named person on your side who owns the data questions.
- Philippa DalzellThat'll be me, I suppose. I'd want our night duty manager in the loop too, but he's on a rota and isn't always about.
- Lewis KerrHappy to include them. Put down whoever needs to be in the working sessions and I'll make the timings work around the rota.
- Henry GravesLewis, is the price locked if we sign this week?
- Lewis KerrI can't promise a price I haven't put in writing. What I can do is send the proposal today with the total and the breakdown, so you've got it on paper.
- Henry GravesGood. That's the way I like it.
- Philippa DalzellCan I ask about security? Henry will want to know where the data is held.
- Lewis KerrYes, and I'd rather not give you a half answer on that one. I'll get a written answer to you, and it'll come from the people who actually run it.
- Henry GravesFine. Expect that to be the first thing I read.
- Lewis KerrI'd expect nothing less. Anything else before we go on?
- Philippa DalzellNot from me. Just the timings and the breakdown.
- Lewis KerrLet's go through the timings then. Live before spring bookings, so the working sessions need to be booked in the next few weeks. Can you give me two or three dates for that?
- Philippa DalzellI'll check the diary. Henry, you're away the week after next, aren't you?
- Henry GravesYes, so not then.
- Lewis KerrThat's useful. I'll put the dates in the email with the proposal, and if they don't work we'll move them.
- Henry GravesLewis, what happens if we want to add a hotel later?
- Lewis KerrI'd add it into the same arrangement rather than start again. I'd want to look at how it's being used first, so the bigger step is only when it's earned. I'll put that in the email too.
- Philippa DalzellSorry, Lewis, can you go back to the spring point? I missed the date you gave for the working sessions.
- Lewis KerrNo problem. I said the working sessions go before spring bookings, so there's time to fix anything before they open.
- Philippa DalzellRight, that's what I thought. I just wanted it said out loud.
- Henry GravesGood. Are we nearly done? I've got a board call at quarter to five.
- Lewis KerrNearly. I'd like to cover the support side and then I'll let you go.
- Lewis KerrI'll confirm the support arrangements in writing, so you're not relying on what I say on a call.
- Henry GravesThat's what I'd want. Put it in writing and I'll read it.
- Lewis KerrSorry about that, one of our finance team needed a quick answer on something else.
- Henry GravesNo problem. Where were we?
- Philippa DalzellThe data side. Lewis, you said you'd write it up.
- Lewis KerrI did, and I'll send it with the proposal. How far do you want to go with it, Philippa? Is it just reservations, or the guest messages too?
- Philippa DalzellBoth, probably, eventually. For now just reservations and the feedback forms.
- Lewis KerrThat's a sensible start. It keeps the first working sessions manageable.
- Henry GravesGood. Then Starter it is, if the numbers hold.
- Lewis KerrDon't sign on a call. I'd rather you signed on a proposal you've read.
- Henry GravesFine by me. Philippa, anything else?
- Philippa DalzellOnly the night duty manager. I'll tell him to expect the invite.
- Lewis KerrThank you. I'll send the invite to him directly.
- Lewis KerrSorry, I've just checked the breakdown against the proposal, and it matches. I'd rather be sure before I send it.
- Henry GravesGood. I'll need to drop off in a minute. Philippa's on top of it.
- Lewis KerrOf course. Thanks Henry. I'll send everything today.
- Henry GravesThanks, Lewis. Speak soon.
- Philippa DalzellI'll stay on for the rest, Lewis, if that's all right.
- Lewis KerrAbsolutely. Let's go through the working sessions, then the security question.
- Philippa DalzellRight. Who do you need in the room for the first session?
- Lewis KerrIdeally just you and whoever runs reservations. Two or three is enough, and we'd want the same people for the second session.
- Philippa DalzellI'll work out who from reservations. It's probably the same person each time.
- Lewis KerrThat would be ideal. Continuity helps us a lot.
- Philippa DalzellAnd the written security answer. Do you want the team to send it direct to Henry?
- Lewis KerrI'd send it to you both, so you can share it internally without waiting for me.
- Philippa DalzellLewis, can I ask about training? Do your people come on site?
- Lewis KerrOur solutions team can do it remotely to start with. I'll confirm the detail in writing, because I'd rather not give you the wrong answer on a call.
- Philippa DalzellThat's fine. Remote is probably easier with the rota.
- Lewis KerrIt probably is. I'll note it.
- Philippa DalzellRight, I think that's everything from me. Thanks Lewis. This is the first thing this year that's felt straightforward.
- Lewis KerrThat's good to hear. I'll send the proposal and breakdown today, the security answer after that, and the working session dates. Anything I've missed?
- Philippa DalzellNo, that's it. Speak soon.
- Lewis KerrThanks Philippa. Kind regards, and cheers for your time.
- Philippa DalzellBye Lewis.
- Lewis KerrBye, and thanks again.
Callsmade from