Philippa Dalzell
Person
Langstrath Hotels · champion
Philippa Dalzell is the CRM-listed champion at Langstrath Hotels. She reads the guest feedback today and backed the Starter demo, but her yes was conditional on front-of-house questions. Henry Graves decides. No ticket or order form is on record.
Who they are
Insight
As at Fri 9 Oct 2026Philippa Dalzell is the CRM-listed champion at Langstrath Hotels. She reads the guest feedback today and backed the Starter demo, but her yes was conditional on front-of-house questions. Henry Graves decides. No ticket or order form is on record.
Role: Head of Guest Services in Keswick and the only reader of guest feedback before B-Viz. The CRM records her as champion, with three calls, two email threads, no tickets and one deal.
Influence: She leads the operational case and wants to prove it with one team first. Henry Graves, the Managing Director, makes the decision and joined the 19 Aug 2025 proposal call. Her agreement after the demo depended on seeing front-of-house questions handled.
Watch: She will test hotel-level permissions and nightly refresh, saying stale data would be useless. The evidence does not show a signed order form, so the outcome after the proposal is unknown.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Langstrath Hotels | Head of Guest Services | champion | philippa.dalzell@langstrath.example |
Activity
- 19 Aug 2025callLangstrath Hotels / BG-Demo – Proposal
- 5 Aug 2025email threadFollowing up on the demo
- 4 Aug 2025callLangstrath Hotels / BG-Demo – Demo
- 22 Jul 2025email threadFollowing our discovery call
- 22 Jul 2025callLangstrath Hotels / BG-Demo – Discovery
- 4 Jul 2025dealLangstrath Hotels – New
- 20 Mar 2025eventBG-Demo webinar
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