Langstrath Hotels / BG-Demo – Demo
Callcompleted
Langstrath Hotels · 4 Aug 2025 14:00
Demo for Philippa Dalzell on a copy of Langstrath's guest feedback. She confirmed the answers matched the source comments. Permissions by hotel, nightly refresh timing and the rota question remain to be confirmed in writing before Henry decides.
What was said
What this says
As at Fri 9 Oct 2026Demo for Philippa Dalzell on a copy of Langstrath's guest feedback. She confirmed the answers matched the source comments. Permissions by hotel, nightly refresh timing and the rota question remain to be confirmed in writing before Henry decides.
What happened: Hannah Lowe ran a plain-English question on the lakeside hotel's feedback and checked one theme against source comments. She then showed the rota as a connector and asked who was short-staffed.
Customer view: Philippa said it returned the same comments she would have found, only faster. Her main concern was that one hotel's feedback is never shown as if from all of them.
Commercial: Henry was not on this call and wants to see the rota question before he decides. Lewis Kerr will send the Starter options.
Watch: Philippa needs to test hotel-level permissions before go-live and asked about refresh because stale data would be useless. Hannah did not confirm the exact timing and promised it in writing.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Hannah Lowe to send the permissions set-up note, the rota question and answer, and the confirmed refresh timing.
- Lewis Kerr to send the Starter options so Henry has everything in one place.
Risks
As at Fri 9 Oct 2026- Henry, who decides, was absent and has yet to see the rota answer.
- Philippa will test hotel-level permissions and nightly freshness, and a weak answer on either could stall the deal.
Opportunities
As at Fri 9 Oct 2026- Showing the rota as a connector alongside feedback widens the use beyond guest services.
- Hotel-level permissions fit a group of five properties and could support wider rollout.
Transcript
Lewis KerrHello Philippa, hello Hannah. Shall we get started?
Philippa DalzellYes, I'm ready. I've got my list of guest questions here.
Hannah LoweBrilliant. Before I share, what's the one thing you most need to know is accurate?- Philippa DalzellThat the feedback from one hotel isn't being shown as if it's from all of them. That's happened before, with other tools.
- Hannah LoweTo be precise, each answer will show the hotel and the date it came from. If it can't tell, it says so rather than guessing.
- Philippa DalzellGood. Go on then.
- Hannah LoweRight, I'm sharing a copy of your guest feedback. This is one question typed in plain English.
- Philippa DalzellWhat are guests complaining about most in the lakeside hotel this month?
- Hannah LoweGive it a moment. It's returned three themes. Let's check one of them against the source comments.
- Philippa DalzellRight, that's the same comments I'd have found. It's just faster.
- Lewis KerrAnd it's the same data, so nothing new is being made up.
- Hannah LoweExactly. The short answer is that it only answers from what's in the connected sources. The longer answer is that I'll show you where each source comes from.
- Philippa DalzellShow me the rota side, too. That's where the reception team struggles.
- Hannah LoweThe rota is a connector like any other. Let me find the staffing sheet... there, give me a second.
- Philippa DalzellTake your time. I've got plenty of questions.
- Hannah LoweOkay. Now I can ask who was short-staffed on the weekend a guest complained about.
- Philippa DalzellCould it show that across all five hotels, or only one?
- Hannah LoweIt can show all five, filtered however you want. Permissions decide who sees which hotel.
- Lewis KerrThat matters for Henry, because the hotel managers should only see their own property.
- Philippa DalzellYes. That's good. I'd need to check that properly before we go live.
- Hannah LoweOf course. I'll put the permissions set-up in writing so you can test it.
- Philippa DalzellThank you. How often does the feedback refresh? If it's stale, it's useless.
- Hannah LoweIt refreshes each night, and I'll confirm the exact timing in the written note rather than guess.
- Lewis KerrI'll follow up with that and the Starter options, so Henry has everything in one place.
- Philippa DalzellPlease. Henry will want to see the rota question before he decides.
- Hannah LoweThen I'll send the rota question and the answer along with the permissions note.
- Philippa DalzellPerfect. I think that's everything I needed today.
- Lewis KerrBrilliant. Thanks both. I'll send everything today.
- Hannah LoweThanks, Philippa. Speak soon.
- Philippa DalzellThanks everyone. Bye.