Brightcombe Veterinary

All seven documents read. The executed order form of 7 Sep 2026 sets Starter at £22k a year plus a £6,000 implementation fee, from 21 Sep 2026 to 20 Sep 2027. The drafts and proposals agree with it on price and service levels.

Executed: Three documents are executed, all signed 7 Sep 2026 by Sophie Ling for BG-Demo: the order form, the Master Services Agreement and the data processing agreement. The order form sets the contracted price and terms. It gives £22k a year, billed annually in advance, plus a £6,000 one-off implementation fee, with a 0% discount.

Term: The order form runs from 21 Sep 2026 to 20 Sep 2027. Renewal at 20 Sep 2027 is a future date. Nothing about it is settled yet.

Open items: The draft proposal of 7 Jul 2026 and the final proposal of 10 Jul 2026 both quote £22k and a total deal value of £28k. Neither breaks down the total. The draft Master Services Agreement version two of 10 Aug 2026 was marked not for signature. The executed agreement of 7 Sep 2026 supersedes it.

Contradictions: The executed documents and the drafts do not conflict on price, service levels or dates. The onboarding plan of 22 Sep 2026 lists the £22k under annual recurring revenue. The order form words that figure as the annual subscription, so the order form's wording governs.

Commitments: These terms are live under the executed order form, Master Services Agreement and data processing agreement:

• 99.5% availability, with a service credit of 5% of one month's fee for availability only
• P1 first response within 4 business hours
• Nightly refresh complete by 07:00 customer local time on business days
• Invoices payable within 30 days
• Personal data processed only on the customer's documented instructions

Gaps: None of the executed documents names the customer signatory. None states a renewal notice period, auto-renewal or connector go-live dates. The onboarding plan gives no go-live date, so delivery slippage would be hard to measure.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026