Brightcombe Veterinary - Order Form (signed)
Documentexecuted Brightcombe Veterinary · order form · executed · 7 Sep 2026
Executed Starter order form under the MSA: £22k annual subscription plus a £6,000 one-off implementation fee. Availability 99.5%, P1 first response 4 business hours. Term runs 21 Sep 2026 to 20 Sep 2027.
What it says
What this says
As at Fri 9 Oct 2026Executed Starter order form under the MSA: £22k annual subscription plus a £6,000 one-off implementation fee. Availability 99.5%, P1 first response 4 business hours. Term runs 21 Sep 2026 to 20 Sep 2027.
What it is: an executed order form, signed for BG-Demo by Sophie Ling, Account Executive, on 7 Sep 2026. It states that it "sets the contracted price and terms for the Customer", so it outranks any draft, CRM amount or invoice.
Commits: "Annual subscription: £22k, billed annually in advance", a £6,000 implementation fee, "Total contract value: £28k", payment terms of 30 days and a 0% discount. Service levels are 99.5% availability, P1 first response of 4 business hours and a nightly refresh by 07:00 customer local time on business days.
Unusual: nothing departs from standard Starter terms. The £22k matches the v2 Starter list price, with no first-term discount.
Not settled: the customer signatory is only described as "its authorised signatory", so no name or role is shown. The form states no renewal notice period or auto-renewal, and no connector go-live dates.
As found in this document
As at Fri 9 Oct 2026- Date end20 Sep 2027Source: the AI read of this record
- Date signed7 Sep 2026Source: the AI read of this record
- Date start21 Sep 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Annual subscription£22,000, billed annually in advanceSource: the AI read of this record
- One-off implementation fee£6,000Source: the AI read of this record
- Total contract value£28,000Source: the AI read of this record
- Payment terms30 daysSource: the AI read of this record
- Discount0%Source: the AI read of this record
- Availability99.5%, with service credits of 5% of one month's fee for availability onlySource: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Nightly refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
Body
Order Form
Executed on 7 Sep 2026 under the Master Services Agreement.
Customer
Brightcombe Veterinary, Exeter. A group of thirty farm and companion-animal veterinary practices in the South West.
Order
| Line | SKU | Qty | Unit price | Net | Billing |
|---|---|---|---|---|---|
| B-Viz – Starter | SUB-STARTER | 1 | £22k | £22k | Annual, recurring |
| Implementation – Starter (4 weeks, up to 4 connectors) | IMP-STARTER | 1 | £6,000 | £6,000 | One-off |
Charges and billing
- Annual subscription: £22k, billed annually in advance
- One-off implementation fee: £6,000
- Total contract value: £28k
- Payment terms: 30 days
- Discount: 0%
Term
Start date 21 Sep 2026. End date 20 Sep 2027.
Service levels
- Availability: 99.5%, with service credits of 5% of one month's fee for availability only
- P1 first response: 4 business hours
- Nightly refresh complete by 07:00 customer local time on business days
Precedence
This executed order form sets the contracted price and terms for the Customer.
Signatures
- Signed for BG-Demo by Sophie Ling, Account Executive, on 7 Sep 2026
- Signed for Brightcombe Veterinary by its authorised signatory