Brightcombe Veterinary - Onboarding Plan
Documentfinal Brightcombe Veterinary · onboarding plan · final · 22 Sep 2026
BG-Demo's final onboarding plan for a Starter customer, prepared 22 Sep 2026, covering a four-phase build led by Hamza Akhtar. It states no availability percentage, P1 response time or connector dates, and lists £22k as annual recurring revenue.
What it says
What this says
As at Fri 9 Oct 2026BG-Demo's final onboarding plan for a Starter customer, prepared 22 Sep 2026, covering a four-phase build led by Hamza Akhtar. It states no availability percentage, P1 response time or connector dates, and lists £22k as annual recurring revenue.
What it is: an internal-style delivery plan filed in the customer's onboarding folder, prepared 22 Sep 2026 and marked final. The aim is to get the farm-client team seeing "each farm's visits, queries and invoices together", then hand over to customer success at go-live.
Commits: Hamza Akhtar owns kick-off, connector build and testing, and Hollie Grieve owns handover. The plan lists a term from 21 Sep 2026 to 20 Sep 2027, 15 licensed users and £22k under annual recurring revenue.
Unusual: nothing off the standard Starter terms. The service paragraph points back to the order form rather than stating figures.
Not settled: availability, the P1 response time, connector names or delivery dates, and the go-live date. It is not a contract, and the evidence does not show the order form, a signatory or a renewal clause.
As found in this document
As at Fri 9 Oct 2026- Date end20 Sep 2027Source: the AI read of this record
- Date start21 Sep 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Availabilityas set out in the order formSource: the AI read of this record
- P1 first responsewithin the Starter response timeSource: the AI read of this record
- Nightly refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- Connector buildWeeks two and three, Connectors loading and records indexedSource: the AI read of this record
- Testing and trainingWeek four, Team trained and go-live agreedSource: the AI read of this record
Body
Onboarding Plan
Status: final. Prepared 22 Sep 2026.
Summary
| Item | Detail |
|---|---|
| Customer | Brightcombe Veterinary, Exeter |
| Tier | Starter |
| Start date | 21 Sep 2026 |
| Contract end | 20 Sep 2027 |
| Annual recurring revenue | £22k |
| Licensed users | 15 |
| Account owner | Sophie Ling |
| Customer success manager | Hollie Grieve |
| Implementation consultant | Hamza Akhtar |
Aim
Get the farm-client team using B-Viz to see each farm's visits, queries and invoices together, and hand over to customer success at go-live.
Phases
| Phase | Timing | Owner | Milestone |
|---|---|---|---|
| Kick-off and access | Week one | Hamza Akhtar | Sources and users confirmed |
| Connector build | Weeks two and three | Hamza Akhtar | Connectors loading and records indexed |
| Testing and training | Week four | Hamza Akhtar, with the customer team | Team trained and go-live agreed |
| Handover | After go-live | Hollie Grieve | Adoption check-ins booked |
Commercial questions go to Sophie Ling.
Service expectations
Read the whole document (1,461 characters)
The Starter service level applies: availability as set out in the order form, P1 first response within the Starter response time, and the nightly refresh complete by 07:00 customer local time on business days.
Risks
Changes to source systems during the build may stop a connector loading. Hamza Akhtar will flag any connector that stops loading and agree the fix with the customer's systems owner.