Brightcombe Veterinary - Master Services Agreement v2
Documentdraft Brightcombe Veterinary · contract · draft · 10 Aug 2026
Draft Master Services Agreement, marked not for signature, for the Starter tier at £22k a year plus a £6,000 one-off implementation fee. Availability 99.5%, P1 first response 4 business hours. Term runs 21 Sep 2026 to 20 Sep 2027.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement, marked not for signature, for the Starter tier at £22k a year plus a £6,000 one-off implementation fee. Availability 99.5%, P1 first response 4 business hours. Term runs 21 Sep 2026 to 20 Sep 2027.
What it is: a version 2 draft MSA between Brightcombe Veterinary and BG-Demo, headed "Draft for review. Subject to contract and not for signature." The text confirms the stored draft status.
Commits: the Starter subscription is £22k, billed annually in advance, with a £6,000 one-off implementation fee and a stated total of £28k. Service levels are 99.5% availability, 4 business hours P1 first response and nightly refresh by 07:00 customer local time on business days. The service credit is 5% of one month's fee, for availability only.
Unusual: nothing off the standard Starter terms. The £22k matches the v2 list and the discount is 0%.
Not settled: "Commercial terms remain open until this agreement is signed by both parties." The signature blocks name roles only, not people, and the evidence does not show an executed copy. The connectors in scope are left to the onboarding plan, so no connector delivery date is committed. The term start of 21 Sep 2026 has passed, so check whether a signed copy exists.
As found in this document
As at Fri 9 Oct 2026- Date end20 Sep 2027Source: the AI read of this record
- Date start21 Sep 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Annual subscription£22,000, billed annually in advanceSource: the AI read of this record
- Implementation fee£6,000 one-offSource: the AI read of this record
- Total contract value£28,000, which includes the one-off implementation feeSource: the AI read of this record
- Discount0%Source: the AI read of this record
- Payment termsInvoices are payable within 30 daysSource: the AI read of this record
- Availability99.5% for the Starter tierSource: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Nightly refreshcomplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit5% of one month's fee, for availability onlySource: the AI read of this record
- Implementationover four weeks, connecting up to four sourcesSource: the AI read of this record
Body
Master Services Agreement
Draft for review. Subject to contract and not for signature.
Parties
This agreement is between Brightcombe Veterinary, a group of thirty farm and companion-animal veterinary practices based in Exeter and the South West (the Customer), and BG-Demo, a London data business (BG-Demo).
Background
BG-Demo provides B-Viz, one AI-queryable layer over the Customer's own systems, built and run inside the Customer's Snowflake account. The farm-client team intends to use B-Viz to see each farm's visits, queries and invoices together.
Services and charges
| Line | SKU | Qty | Unit price | Net | Billing |
|---|---|---|---|---|---|
| B-Viz – Starter | SUB-STARTER | 1 | £22k | £22k | Annual, recurring |
| Implementation – Starter (4 weeks, up to 4 connectors) | IMP-STARTER | 1 | £6,000 | £6,000 | One-off |
- Annual subscription: £22k, billed annually in advance
- One-off implementation fee: £6,000
- Total contract value: £28k, which includes the one-off implementation fee
- Discount: 0%
Term
The initial term starts on 21 Sep 2026 and ends on 20 Sep 2027. Invoices are payable within 30 days.
Service levels
Read the whole document (1,785 characters)
- Availability: 99.5% for the Starter tier
- P1 first response: 4 business hours
- Nightly refresh complete by 07:00 customer local time on business days
- Service credit: 5% of one month's fee, for availability only
Implementation
BG-Demo will deliver the implementation over four weeks, connecting up to four sources to B-Viz. The connectors in scope will be confirmed in the onboarding plan.
Open points
Commercial terms remain open until this agreement is signed by both parties.
Signature
- Signed for BG-Demo: Account Executive
- Signed for Brightcombe Veterinary: authorised signatory