Commondale Care

Commondale Care is on Growth at £44k under the order form signed 17 Feb 2026, running to 28 Feb 2027. All 11 documents were read. A superseded draft of 9 Feb 2026 shows £48k, and no executed document has a renewal clause.

Executed: The order form signed 17 Feb 2026 governs. It covers Growth for 40 users from 1 Mar 2026 to 28 Feb 2027 at £44k with no discount, billed annually in advance on 30 days.

It sits under the master services agreement and the data processing agreement, both signed 16 Feb 2024. Commondale Care is controller and BG-Demo is processor.

Earlier executed paper: The order form signed 16 Feb 2024 set £42k net, after a 5% first-term discount, for 1 Mar 2024 to 28 Feb 2025. The order form signed 4 Feb 2025 set £44k for 1 Mar 2025 to 28 Feb 2026, and both terms have ended.

Open items: The draft renewal order form v3, dated 9 Feb 2026, was superseded when the executed copy was signed on 17 Feb 2026. The proposals of 20 Dec 2023 and 27 Dec 2023 and the draft MSA v2 of 22 Jan 2024 are also superseded.

Contradictions: The draft order form v3 of 9 Feb 2026 states an annual recurring value of £48k, against £44k in the executed order form of 17 Feb 2026. The draft also conflicts with its own £44k total, so quoting from it would overstate the contracted price.

The 2024 MSA and order form word the P1 first response as 1 hour. The order forms signed 4 Feb 2025 and 17 Feb 2026 say one business hour, and the documents do not say which wording prevails.

Commitments: The current order form commits 99.5% availability, a P1 first response of one business hour and a service credit of 10% of one month's fee for availability only. It gives no credit for data freshness.

Under the data processing agreement, BG-Demo must give advance notice of any new sub-processor and return or delete data as the customer instructs.

Gaps: No executed document names the Commondale Care signatory or states a renewal or notice clause. Tom Ashdown is the only named signatory, signing for BG-Demo, and payment against invoices is not shown in these documents.

Renewal: The current term ends 28 Feb 2027 with no renewal mechanism. The executed £44k matches the v1 Growth list, and the price book moves the next term to the v2 list (+13.6%), which needs preparing before the 90-day notice.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026