Commondale Care - Security Questionnaire
Documentfinal Commondale Care · security questionnaire · final · 3 Dec 2023
A final security questionnaire prepared by Tobias Renwick on 3 Dec 2023, covering the Growth tier. It states availability of 99.5%, a P1 first response of one business hour and a nightly refresh complete by 07:00. It has no price and claims no certification.
What it says
What this says
As at Fri 9 Oct 2026A final security questionnaire prepared by Tobias Renwick on 3 Dec 2023, covering the Growth tier. It states availability of 99.5%, a P1 first response of one business hour and a nightly refresh complete by 07:00. It has no price and claims no certification.
What it is: a questionnaire answered by BG-Demo's CTO for Commondale Care, covering the Growth tier "as offered on 3 Dec 2023". It is a statement of position, not an order form.
Commits: availability of "99.5%", a P1 first response of "One business hour." and a refresh "By 07:00 customer local time on business days." Service credits are "availability only".
Unusual: nothing departs from standard Growth terms. It says "This response does not claim any external certification." Single sign-on and SCIM are Enterprise only, and data residency is an add-on.
Not settled: it states no price, term, signatories or renewal date, and it is not a contract. It is dated 3 Dec 2023, so later tier or price changes are not reflected. The executed order form decides contracted terms.
As found in this document
As at Fri 9 Oct 2026- Availability99.5%Source: the AI read of this record
- P1 first responseOne business hour.Source: the AI read of this record
- Nightly refreshBy 07:00 customer local time on business days.Source: the AI read of this record
- Service creditsGrowth service credits apply to availability only.Source: the AI read of this record
Body
Security Questionnaire: Commondale Care
Prepared by: Tobias Renwick, Chief Technology Officer and Co-founder, BG-Demo Date: 3 Dec 2023 Tier covered: Growth Status: Final
To be precise, the answers below describe the Growth tier as offered on 3 Dec 2023. Where this questionnaire does not give an answer, we say so rather than estimate.
| Question | Answer |
|---|---|
| Where is customer data held? | In the customer's own Snowflake account. B-Viz is built and run inside that account. |
| Does B-Viz copy customer data into BG-Demo systems? | B-Viz answers questions from data that remains in the customer's Snowflake account. |
| Is single sign-on available? | Single sign-on and SCIM are part of the Enterprise tier, not the Growth tier. |
| Is dedicated data residency available? | Dedicated EU or US data residency is an add-on. It is not included in the Growth tier. |
| What availability is committed? | 99.5% |
| What is the first response time for a P1 incident? | One business hour. |
| When is the nightly refresh complete? | By 07:00 customer local time on business days. |
| Which service credits apply? | Growth service credits apply to availability only. |
| Are e |
Read the whole document (1,380 characters)
xternal security certifications held? | This response does not claim any external certification. | | Who answers follow-up questions? | Tobias Renwick, who will reply in writing. |