Quabbin Clinical Research

Enterprise order form, MSA and DPA executed 23 Mar 2026: £119k a year after a 5% first-term discount, 7 Apr 2026 to 6 Apr 2027, billed quarterly in advance. Two superseded drafts remain, and earlier papers differ on billing and renewal pricing.

Executed: Three documents were signed on 23 Mar 2026: the Master Services Agreement, the Data Processing Agreement and the Enterprise order form. The order form sets the subscription at £119k a year after a 5% first-term discount, running 7 Apr 2026 to 6 Apr 2027.

The order form also carries a £30k one-off implementation fee covering up to twelve connectors. Its £149k total contract value includes that fee and is not an annual price.

Open items: Two drafts remain on file, the Proposal v1 of 11 Feb 2026 and the Master Services Agreement v2 of 5 Mar 2026. Both were superseded when the executed copies were signed on 23 Mar 2026.

The Proposal of 16 Feb 2026 has a stored status of final, but it is a proposal and not contracted paper.

Contradictions:

• Billing: both proposals offer annual billing in advance, quarterly on request. The executed order form bills quarterly in advance.
• Discount: the proposals quote £119k with no discount stated. The order form shows it as the price after a 5% first-term discount.
• Renewal price: the draft MSA v2 of 5 Mar 2026 leaves it to be confirmed by BG-Demo. The order form charges the list price then in force.
• Labelling: the onboarding plan of 13 Apr 2026 and the QBR deck of 15 Sep 2026 call £119k contracted annual recurring revenue. The order form calls it the annual subscription.

Commitments: The order form commits to 99.9% availability, a P1 first response of half an hour and a nightly refresh complete by 07:00 customer local time on business days. Service credits are 10% of one month's fee per breach month, on availability and data freshness.

Fees are invoiced quarterly in advance, each payable within 30 days. The Data Processing Agreement requires breach notice without undue delay and prior notice of any new sub-processor.

Renewal: At the 6 Apr 2027 end date the 5% discount ends, and the subscription moves to the list price then in force unless agreed otherwise in writing. The executed MSA states no notice period or auto-renewal.

Gaps: No document names the customer signatory or gives connector go-live dates. The security questionnaire of 1 Feb 2026 left US data residency, certifications and penetration-test results open, and the executed order form does not show them settled.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026